Customer Service Manager

Monica A. Black

__________________________________________________________61 West Northern

Street . Hernando, MS 38632 . 662-***-**** . *****.******@*****.***

EXPERIENCE

June 2005 - Taylor Realty

Hernando, MS

Present Book keeper/ Office Manager

. Oversee A/R and A/P

. Manage multiple accounts accurately

. Prepare and file quarterly reports

. Perform general office duties such as faxing,

copying and

answering phones

. Requisition office supplies, printing, and

maintenance

. Prioritize, separate, screen, review and

distribute incoming and outgoing mail

. Personally manage multiple rental properties,

screen Potential renters,

collect monthly rent, and schedule maintenance and

repairs

. Receive cash and check receipts, make and maintain

record of bank deposits

. Organize and maintain accurate files

. Data entry

. Provide customer assistance and resolve any issues

. Create documents using Microsoft Word and

Microsoft Excel

. Review and generate email

January 1999 - Artisan Homes Hernando, MS

April 2005 Office Manager

. Greeted and assisted customers

. Created documents using Microsoft Word and

Microsoft Excel

. Supervised General office organization

. Collected and made bank deposits

. Billing

. Performed general office duties such as faxing

copying, mailing and

answering phones

August 1996 - Environmental Cleaning

Memphis, TN

December 1998 Receptionist

. Maintained files

. Answered phones

. Scheduled appointments

QUALIFICATIONS

. Over 10 years of book keeping experience

. Knowledgeable in basic accounting principles

. Proficient in Microsoft Word and Excel, Outlook,

Power Point and Access

. Excellent organizational skills

. Self motivated and dependable

. Customer service oriented

. Ability to prioritize and complete task accurately

. Excellent verbal and written skills including:

grammar, vocabulary, punctuation,

and composition

. Detail oriented

. Excellent typing skills

References furnished upon request.

Contact this candidate