Manager Service
Resume:
Michael A. DeMart
***** ********** ******, **********, ** 60585 (815)
***-**** *******.******@*****.***
PROFESSIONAL OBJECTIVE
A results orientated professional with a proven track record of leading,
managing, and motivating a successful workforce. Looking to utilize my 15
years of management experience to obtain a challenging and rewarding
management position.
PROFESSIONAL EXPERIENCE
Central Transport - Aurora, IL
Service Center Manager
03/2008 - Present
o Responsible for day to day operations of one of the largest revenue
producing facilities in the company
o Increased revenue and bill count thru building strong relationships
with local and national accounts.
o Improved driver productivity and retention thru positive coaching
and accountability.
o Insure compliance to all OSHA & D.O.T. regulations.
o Exceeded company productivity and load average targets through
positive leadership.
Central Transport - Albany, NY
Group Operations Manager
01/2007 - 03/2008
o Responsible for day to day operations of company's Northeast
breakbulk and next day mini-break.
o Shared regional responsibility with regional vice president of
twelve terminals in NY, VT, NH, MA, CT, RI, and ME.
o Improved service into the Northeast by ten percent through
efficient utilization of dock and linehaul resources.
o Oversaw successful conversion of contract drivers to company
drivers in first quarter of 2007.
o Developed supervisory training program for all new supervisors
hired in the region.
o Responsible for training and mentoring all new terminal managers
hired in the Northeast.
o Conducted daily conference calls to review all corporate focus
areas.
UPS Freight / Overnite Transportation - Aurora, IL
Service Center Manager
03/2000 - 12/2006
o Responsible for 115 employees, including four account managers and
maintenance facility.
o Developed strong local sales team which resulted in 5 consecutive
years at double digit growth.
o Complete responsibility of multi-million dollar P&L
o Implemented successful weights and inspection program.
o Developed, trained, and motivated workforce to exceed all company
goals.
o Recognized in 2003 by receiving Large Service Center Of The Year
Award.
Overnite Transportation - South Bend, IN
Service Center Manager
01/1998 - 03/2000
o Responsible for 60 employees, including two account managers and
maintenance facility.
o Increased market share through building strong relationships with
local and national accounts.
o Made significant improvements in all aspects of terminal
operations, which resulted in a score of good on internal corporate
audit.
o Recognized in 1999 by receiving Small Service Center Of The Year
Award.
Overnite Transportation - Detroit, MI
Operations Manager
05/1997 - 01/1998
Overnite Transportation - Minneapolis, MN
Operations Supervisor
08/1994 - 05/1997
Overnite Transportation - Cleveland, OH
Management Trainee
02/1994 - 08/1994
EDUCATION
Cleveland State University - Cleveland, OH
Bachelor of Business Administration
PROFESSIONAL DEVELOPMENT
o Member of Company Peer Review Board
o Member of Regional Safety Committee
o Member of Corporate Improvement Team
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