Quality Assurance Supervisor
Resume:
Nichole A Jones
Huntsville, AL 35810
abh85y@r.postjobfree.com
Education
Calhoun Community College 2010 A.S. in Accounting
Huntsville, AL A.S. in Business
Employment History
11/2009-Present
Tyonek Services Corporation Facility Security Control /Personnel Assistant
Huntsville, AL Salary: $29849.43
Aviation Maintenance
Supervisor:
Christie Horne 256-***-****, 256-***-****
Manage property access to authorized visitors and employees.
Create and issue security badges to authorized individuals with Security
Clearances.
Process Visit Request for clients to gain access to secured site.
Demonstrate the ability to create SOP for a secured facility being
operated.
Ensure Site Assignment instructions and all Management reports are current
and accurate.
Ensuring all process and procedures are continuously reviewed and adhered
to.
Possess the ability to terminate operations when any unsafe condition
occurs.
Maintain extensive skills in the use of Microsoft Office suite of software
products and basic personal computer operation.
Required to perform keyboard typing, transcription of drawing / graphs etc.
from hand drawn or copied documents and develop them into electronic
documents.
Provide major or minor clean up of documents from others and maintain an
electronic database or courseware documents, illustrations, handouts.
Contacts originators of source documents to resolve questions,
inconsistencies, or missing data
02/2009-11/2009
Wachovia Bank Vault Teller
Huntsville, AL Salary: $23500.00
Banking and Finance
Supervisor: Candice Smiley 256-***-****
Provide professional representation and support to customers, financial
institutions, and vendors.
Actively support controller through routine preparations, entry, reporting,
error management, vendor purchases, and reconciliation of accounts
Responsible for processing company travel expense reports.
Responsible for correct coding for indirect/direct costs for subcontractor
invoices.
Provide cross-support to other internal departments as a secondary duty.
Promote and maintain positive relations with all contacts, customers and
potential customers.
Contribute to the fulfillment of department and company objectives and
goals.
Perform as a team member in allocating and coordinating the work flow.
May train new employees and answer co-worker questions.
Involved in ordering, receiving, verifying, and distributing cash.
Operates a teller's window to serve the bank's customers by:
Accepting retail and/or commercial deposits, verifying cash and
endorsements and giving customers their receipts. Identifying customers and
cashing checks, or referring customers to an officer for authorization to
cash checks.
Accepting savings deposits and withdrawals, verifying signatures.
Providing additional customer services including Cashiers Checks, Personal
Money Orders, Savings Bonds, Travelers' Cheques, Food Stamps, Stop
Payments, and Certificates of Deposits.
Accept payments for all loans.
Opens new accounts and admits customers to safe deposit boxes.
03/2008-02/2009
Wachovia Bank Call Center Fraud Specialist
Birmingham, AL Salary: $28000.00
Banking and Fraud Detection
Supervisor: Jason Young 205-***-****
Handles and resolves inquires from employees and members related to plastic
card issues.
Orders plastic cards, replacement cards and PINS.
Inputs all necessary file maintenance for card processing due to member
changes and blocked cards.
Conducts transaction and account research.
Prepares fraud and dispute files by obtaining all necessary documentation
for filing bond claims or in preparation for charge-off.
Investigates fraud and dispute cases, files and monitors chargeback's, and
issues provisional credits.
Monitors processor reports for fraudulent activity and verifies activity
based on alerts issued by the FALCON fraud monitoring service.
Evaluate each case and research information and sources needed to make a
recommendation regarding case disposition.
Perform general account handling functions...opening, closing, restraining.
09/2007-1/2008
LM Berry Contract-Sr. Sales Promotion
Coordinator Birmingham, AL Salary: $ 24000.00
Marketing and Advertising
Supervisor: Kathie Vaughn 205-***-****, 205-***-****
Prepare customer profiles, spreadsheets, memos, assist in proof follow up,
submit spec request.
Interface with clerical, reps and managers on paperwork questions and
procedures.
Assist in research and collection of content for SCAnet homepage, which
involves extensive writing and proofreading, as well as proficiency in
content deployment.
Develop canvass mailers and supplemental sales visuals for premise and
telephone sales reps including copywriting, layout and design on a computer
system, proofing, and data analysis.
05/2007-07/2007
Motion Industries Credit Admin Assistant-Contract
Irondale, AL Salary: $24000.00
Credit and Collections
Supervisor: Shae Eason 205-***-****
Process NSF checks while extending notices to Branch Managers regarding
their account status.
Sr. Administrative Assistant/ Credit Assistant-Contract
Review and analyze US and National Account collection documents.
Input data in Excel and Microsoft Word.
Process consignments and Final Demands letters.
Monitor bad debt accounts with current clients.
Process credit applications and set up new accounts.
Support credit managers and handle write-offs.
Prepare notices and established and maintain physical file.
Extract data from database for management and program reports.
Create spreadsheets for End-of-Month Statements.
Initiates research to correct missing or inaccurate account information,
inquiries to third parties.
2/2007-04/2007
Internal Revenue Services Contract US Tax Examiner, GS Grade Level:
592-04
Atlanta, GA Salary: $28495.75
Income Taxes and Coding Wage Division
Supervisor: Shelia Williams 770-***-****
Review and analyze internal documents and / or taxpayer returns, prepares
coded entries to amend and complete records, refers questionable
returns/documents to appropriate
area.
Process individual or small business returns and cases that involve
relationships among different accounts and span more than a single tax
period.
Requests and interprets taxpayer information, and changes to taxpayer
account.
3/2005 - 3/2007
AT&T Stevens Graphics QA Auditor
Atlanta, GA /Birmingham, AL Salary: $29000.00
Cold-set printing
Supervisor: Shannon Grimes 678-***-****
Capture densities of solids and half tones by formulas input into excel.
Create statistical data reports from testing paper material for management.
Develop and maintains sensitive and confidential departmental
correspondence and files.
Audit on a scheduled basis, randomly, product samples of Manufacturing to
determine if they meet quality specifications.
Enter Quality Assurance data into the PC, produces QA reports using PC
programs, and prepare daily audit reports.
Contact this candidate