Customer Service Sales
Resume:
Ross A. Raney
Denver, CO ***23
What is Great Customer Service?
For me, the answer first came in the form of a question; Many years
ago, while working at King Soopers, a Manager asked me "You can buy a
gallon of Milk anywhere... Why should they come here?" That question gave
me the key to understanding what I needed to do with my career.
Whether selling Milk or Auto Parts, servicing ATM machines or
providing services to individuals or business, the key has to be doing it
better than anyone else. Nothing is more satisfying than creating a
climate where your customers wouldn't dream of going anywhere else.
Sometimes that means doing what is right, rather than what is easy.
I have had great success in many environments increasing customer
counts and loyalty, increasing margins and reducing turnover. Efficiency
benefits not only the organization, but the customer as well, and that too
is a strength I can bring to your operation. For example, I hate shopping.
Sounds unusual for someone who has spent so much time in Retail. When I
go to a store, I want to find what I'm after quickly, and get back on the
road. For that, I depend on things being easy to find, properly displayed,
and service personnel to be knowledgeable and genuinely care about my
needs. If these basic principals are not present, I won't be back.
When a Bank called at Midnight because one of their ATM's was
malfunctioning, they knew without hesitation that someone would be there
quickly to fix it. When a new patient arrived at the hospital confused and
afraid, they learned quickly that I could be trusted and depended upon for
help. When a Client needed to be absolutely certain that his employees,
products and property would be safe and secure, he never doubted that the
service provided would be first rate. That commitment is what I will bring
to your organization, and foster in your team.
I look forward to talking with you in greater detail about how I can
be of service to you, and more importantly, to those whom you serve.
Sincerely,
Ross A. Raney
ROSS A. RANEY
178 W. Archer Place
Denver, CO 80223
abh85r@r.postjobfree.com
*OBJECTIVE*
To share my commitment to Service Excellence, Integrity and Efficiency
with an operation similarly organized, and to promote success for my
Clients, my Staff and my Employer.
*SUMMARY OF QUALIFICATIONS*
* More than 20 years experience in providing excellent customer service in
both Contract for
Service and Retail arenas.
* Experienced in materials handling, ordering, inventory control and
routing.
* Extensive Loss Prevention experience in a wide variety of environments
* Excellent verbal and written communication skills.
* Creative, Inquisitive and Resourceful.
*CONTRACT ADMINISTRATION / CUSTOMER SERVICE*
* Managed $1.5M Retail/Commercial Auto Parts operation with increases in
Customer Count,
Total Sales and Gross Profit in an economically challenged location.
* Responsible for Production, Merchandising, Customer Service and Sales in
Retail Thrift
arena while acting as "trouble shooter" for multiple store locations,
increasing production by
up to 35% and sales by as much as 25% while reducing FTE's.
* Managed all components of an ATM Service, FLM and courier operation to
include Route
Development, Scheduling and Dispatch, Vault operations and Training.
Responsible for
Maintenance of in excess of One Million Dollars in cash daily with zero
losses.
* Primary client contact for high value Security and ATM service accounts,
including frequent
service, personnel and performance reviews. Performed new business
surveys and cost /
benefit analysis for prospective and existing clients.
* Repeatedly recognized for providing Customer Service "Above and Beyond"
what is
expected, including the King Soopers "Quiet Hero" award in 1996.
*EMPLOYMENT HISTORY*
October 2006 to September 2009 Advance Auto Parts
Lakewood, CO
March 2005 to September 2006 Metropolitan ARC Aurora, CO
March 2003 to September 2004 Securitas USA Inc. Aurora, CO
February 2001 to August 2002 Elyte ATM Services
Denver, CO
May 1993 to November 2000 King Soopers, Inc.
Denver, CO
*OTHER INTERESTS*
World War II research and Membership in 10th Mountain Division Association
Home Restoration and Remodeling projects
Classic Mustang Restoration
Licensed Psychiatric Technician since 1982
Contact this candidate