Customer Service Assistant

Pamela Jaimes

**** *. *** ******, ******, TX ****8 903-***-**** ***********@*****.***

Experienced professional with excellent office management and client relations skills seeking a position where my

skills and experience will benefit both my employer and the community. I am also, seeking to advance my education

in a new field of employment for a different career aspect. Always willing to learn more for advancement in life.

SUMMARY OF QUALIFICATIONS

• Excellent verbal and written communication skills

• Exceptionally well organized and detail oriented

• Quick learner who can easily adapt to new responsibilities

• Proficient computer skills – Microsoft Office, Internet, Windows XP

• Bilingual – fluent in Spanish both reading and writing

PROFESSIONAL EXPERIENCE

Area Response Team Mentor/ Texas Works Advisor III

Health and Human Service Commission, Bonham, TX 2008 Present

• Accurately determines eligibility for TANF, Food Stamps and/or Medicaid Programs.

• Interviewing clients, documenting information gathered, determining benefits, verifying case data, and explaining

program benefits and requirements.

• Obtains, verifies, and calculates income and resources to determine client financial eligibility

• Assist instructor, mentoring/ training of staff, and interpretation of policies for staff and clients.

• Assists in interpreting policy, training new workers, and completing unit reports.

• Work within specified deadlines

• Assist the Hispanic population throughout the State of Texas

• Traveling on different assignments

• Quickly advanced in 3 different positions within the HHSC

Account Specialist / Customer Representative

Fannin Federal Community Credit Union, Bonham, Texas 2007 2008

• Provide excellent customer service by answering or referring financial questions to correct supervisory staff

• Process customer deposits and maintain and balance cash drawer

• Performed all customer related functions as needed including, but not limited to: Opening and closing customer

accounts, changing account information, and setting up automatic transfers

• Handled vault, safe deposit, ATM, transactions received by mail and night drop activities

• Perform a wide variety of transactional duties by receiving and paying out funds. Maintained transactional record

• Provide a variety of customer savings, share draft/checking transactions, and sales of cashier and traveler’s checks

Legal Assistant 2006 2007

Kenneth W. Roesler, P.C. Attorney at Law, Sherman, Texas

• Reported directly to attorney with broad ranged responsibilities that encompasses filing pleas for family and criminal

cases, filing, typing correspondences, and various other general office duties

• Order records and billed affidavits

• Responsible for contacting insurance adjusters and setting up claims

Sexual Assault Program Assistant/ Hispanic Outreach/ Legal Advocate 2002 2006

Fannin County Family Crisis Center, Bonham, Texas

• Instituted a 12 month Teen Anger Management Program and conducted sessions providing crisis invention, safety

planning and peer counseling

• Provided problem solving advice, information and referral, education and prevention for people in crisis

• Assisted people with Spanish translation, filing protective orders, procuring temporary housing, transportation to

hospitals, law enforcement and/or court proceedings

• Assisted in the planning and implementation of new programs

• Helped with fun fundraising efforts, collection and processing of monetary donations

EDUCATION

Grayson County College – Sherman, Texas 1999 2000

Bonham High School – Bonham, Texas 1995 1997

May not educational background but do have work history.

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