Customer Service Sales
Resume:
GARY BIRKHIMER
Pittsburgh, PA 15216
*************@*******.***
Qualification Profile
SALES BUSINESS DEVELOPMENT BUSINESS MANAGEMENT
PROJECT MANAGEMENT TELECOMMUNICATIONS
Energetic and enthusiastic professional with more than 25 years of cross-
industry experience. Committed to a high level of customer service to build
trust and enhance sales. Consistently exceeded objectives and increased
bottom-line profits. Proven ability to successfully plan and lead
technology implementation projects. Able to direct project lifecycles from
inception to completion. Highly adept at sales and technology support
functions as part of business development process. A quick learner and
excellent communicator with an ability to perform well in a multitasking
environment.
. Prospecting and Business Development
Contract, Vendor and Budget Management P & L Experience
Strategic Planning and Forecasting
Business to Business Sales
Overcoming Objections & Closing
Team Building & Leadership
Outstanding Presentation Skills
Professional Highlights
SALES & BUSINESS DEVELOPMENT
Recruited students across the country with the highest level of one-on-one
customer service and administrative support. Exceeded start plan by 300
percent. Developed personal referral network.
Prospected for and evaluated new product ideas for implementation in an
exclusive development process. Consistently exceeded company sales quotas.
Originated both conforming and non-conforming loans from various lead
sources and referrals. Top loan officer in volume gross. Developed agent
referral network.
Successfully launched a new franchise business. Grew business into 2nd
largest franchise in Colorado.
Located, acquired and negotiated contracts with new customers and vendors.
Very experienced in business to business sales.
CUSTOMER RELATIONS & SERVICE
Acted as a personal coach/counselor/advisor to help students qualify for
admissions, select a degree, complete the enrollment process and make a
smooth transition into the classroom.
Coordinated new student enrollment process with the financial aid and
academic advising teams.
Worked with clients and creditors to secure loans. Examined, evaluated and
authorized approvals.
Compiled loan packages and negotiated the loan structure including fees,
loan repayment options and other credit terms.
Responded to customer inquiries, provided clear explanation and addressed
customer dissatisfaction issues. Handled and resolved conflict.
BUSINESS MANAGEMENT
Managed daily operations, finances, budgeting, inventory, marketing, hiring
and training of employees and payroll for owner/operated business.
Monitored team performance as part of overall customer relations.
Responsible for training new loan officers on sales techniques and company
policy.
Directed and coordinated production, processing and distribution of new
products.
Reviewed operations and conferred with technical and administrative staff
to resolve production or processing problems.
PROJECT MANAGEMENT-TELECOMMUNICATIONS
Capacity planner and network designer for new fiber optic cable build for
Velocita Telecommunications, Inc.
Identified, acquired and managed all necessary space, power and
environmental stipulations.
Managed $450M in client and partner contracts. Worked with AT&T and Touch
America to determine requirements and guarantee all contracted
specifications were met.
Responsible for project management and routine tracking/communicating
progress.
Supervised technical design teams, ensured city interconnections and
directed system quality testing.
Chaired intranet working group and OSS/OSP/Provisioning systems and
selection committees.
Responsible for network design and capacity planning for SNET state-wide
ADSL network.
Conducted growth forecasting, plan additions and project coordination.
Directed technology transitions for outside plant, including removals,
installations and improvements.
Supervised technical teams involved in construction and implementation of
remote terminals, central office and entire fiber optic and digital
networks.
Created work orders, updated specifications and authorized documentation
for network projects.
Performed capacity provisioning including technology and facilities
planning for US West.
Monitored, timed and sized network additions utilizing customer service
requirements as a basis for strategic planning. Determined capacity needs,
reviewed existing inventory and formulated equipment and supply purchases.
Performed extensive facilities planning for new central offices, building
additions and real estate acquisitions.
Carried out on and off-site management of project teams, coordinating
capacity provisioning with all other processes to ensure efficient and
effective work flow.
PROJECT MANAGEMENT-ENVIRONMENTAL
Managed teams across multiple projects, performing specimen collection,
identification and testing for EPA sponsored projects.
Authorized proposals, determined project feasibility and budgets and
directed testing activities.
Compiled laboratory data and analyses and prepared technical reports.
Oversaw and performed production and quality assurance testing and
validation studies.
Developed new product flow processes for production materials, reducing
costs and improving quality.
EXPERIENCE
Assistant Director of Admissions - EDMC Online Higher Education,
Pittsburgh, Pa.
Director of New Products - Davison Design & Development, Pittsburgh, Pa.
Managing Partner/Senior Mortgage Broker- Amstar Mortgage Bank, Pittsburgh,
Pa.
Project Network and Capacity Planner/Contract Engineer - Mountain Limited,
Inc., Denver, Co.
Owner/Operator - Coverall Commercial Cleaning Services, Denver, Co.
Project Management Supervisor - Analytica Environmental Laboratory, Denver,
Co.
Process Control Supervisor-Weirton Steel Corp., Weirton, W.Va.
EDUCATION/MILITARY
M.B.A. - Franciscan University of Steubenville, Steubenville, Oh.
B.A. Biology-Chemistry - West Virginia University, Morgantown, W.Va.
A.A.S.E. - Network Systems Administration, Denver Technical College,
Denver, Co.
US Naval Reserve-22 year Veteran- SDVT Team One-Retired
Overseas Logistics and Inventory Control. Lived and traveled world wide.
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