Registered Nurse Customer Service

Kathleen A. Lampenfeld RN

**** ********** *****

PITTSBURGH, PA 15218

H: 412-***-****

C: 412-***-****

PROFILE

Successful sales professional with Bachelors Degree in Nursing.

Strengths include:

Excellent presentation skills and the ability to tailor communication

style to create optimal selling dialogue

Successful pharmaceutical sales experience combined with nursing

experience

Effective leader and team member

Responsibilities:

Promoted Humalog insulin, Byetta and Cialis to primary care

physicians

Organized and promoted Managing Your Diabetes classes with

Certified Diabetes Educators in physicians offices

PROFESSIONAL EXPERIENCE

Quintiles International Jan.07-Jan.10

Pharmaceutical Sales Representative

Accomplishments:

Ranked #2 out of 122 in the Northeast Region for the 1st Quarter of 2009

(103% of quota)

Awarded “Rep of the Quarter” for Q1 2009

Ranked 20/122 in the region for the year 2009

Byetta and MYD “Champ” for the Pittsburgh/Harrisburg District

Completed CMR courses relating to Diabetes Disease State

Recognized numerous times for having the best working relationship with

Lilly and Amylin teammates

Global Healthcare and Personnel Services LLC Nov.06-Jan.07

Director of Nursing

Managed Quality Assurance Program

Adhered to state regulations and procedures for home care delivery

Supervised medical personnel including performance evaluations

Acted as liaison between consumers and medical personnel

Developed consumer care plans

Created Policies and Procedures for medical services delivery

Verified and maintained medical employee credentials

Coordinated In-service training for all medical personnel

Venetec International, Inc Aug.05-Oct.06

Clinical Education Consultant

Provided clinical support for Venetec programs and services

Conducted education, in-service training, and data collection in

hospitals throughout Pittsburgh and West Virginia

Assessed product access and identified distribution problems

US Airways Feb.88-Oct.2005

Flight attendant

Responsible for passenger safety

Supervised up to six cabin crew members

Attended customer service seminars regularly

Consistently received numerous complimentary customer letters

Magee Women’s Hospital June 85-Feb.88

Registered Nurse 1988-1995 P.R.N.

Cared for high risk pregnancy patients i.e. diabetes, pre-eclampsia, lupus

Charge nurse duties included :

acting as liaison between patients and physicians

Organizing hospital services for the unit

Inventory

Meticulous documentation skills

Supervising the work of L.P.N.’s and nurses aides

After first year, chosen as preceptor to newly hired nurses

Education

Edinboro University of Pennsylvania

Bachelor of Science Degree in Nursing

License RN274793L

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