Six Sigma Quality

PAUL B. HADDIX

*** ********* *****

Franklin, TN 37064

615-***-**** (Cell)

abh824@r.postjobfree.com (phaddix underscore abh824@r.postjobfree.com)

Lean Six Sigma Program Director

Summary: Over twenty years of formulating and directing highly

successful, large-scale, cost saving quality improvement initiatives

that have positively impacted the business results of high-tech, large

scale processing, transportation, service and health care businesses.

A proven record of success in health care and service industries.

Practical applications of world-class business improvement

methodologies.

Core Competencies: Certified ASQ Six Sigma Black Belt; recognized

Lean expert and practitioner; trainer; mentor; coach; internal

consultant.

EXPERIENCE

Heartland Regional Health Center St. Joseph, MO

Master Black Belt Dec 2009 to present

Heartland Health is an integrated health delivery system, which includes a

Heartland Regional Medical Center, Heartland Clinic, Heartland Foundation

and a Community Health Improvement Solutions. 2009 health-care recipient

of the Malcolm Baldrige National Quality Award.

. Recruited as Performance Improvement Team Leader (Director)

. Leading staff of Black Belts in all identified Six Sigma-related

improvement projects

. Defining all performance improvement initiatives including ROI.

o Key Results: Significant improvement in several key service lines;

projects recorded $5,000,000 in net savings.

. Managing management / staff improvement training; providing overall

program direction.

St. Mary's Good Samaritan Inc. Mt. Vernon /Centralia, IL

Internal Process Improvement Consultant 2007 to Dec 2009

SMGSI are two regional hospitals in Southern Illinois; a part of SSM

Healthcare, the first health-care recipient of the Malcolm Baldrige

National Quality Award.

. Recruited as Process Consultant / CQI (Corporate Quality) Director

. Leading large-scale Lean Six Sigma improvement efforts in key strategic

areas; Surgery (OR), Emergency Department, ...

o Key Results: Significant improvement in several key measures of OR

/ED efficiency; reduced turnover time by an average of 11 minutes

per case resulting in potential addition revenue of $500,000

annually, reduced agency personnel by 60%, improved Patient

Willingness To Recommend by 3%, reduced ED LOS (left ED without

being seen) by 6.5%.

. Made the case with senior managers / successfully directed the hospital-

wide Lean 5S / standard work implementation.

o Key Results: Virtually limitless cost savings; staff / RN

efficiency.

. Developed Patient Satisfaction program at both hospitals; rounding,

discharge phone calls, patient interaction, use of scripting, ...

. Successfully lead two high-level Six Sigma teams addressing hospital-wide

patient medication administration and bed management.

o Key Results: On target to reduce total medication events reported

by 10%

Willis North America Nashville, TN Director Quality Programs 2005

to November 2006

Willis is recognized as the leading global insurance broker, handling risk

management and reinsurance across a wide range of service areas and

industries, Willis has nearly 20,000 associates in 400 offices across 100

countries. .

. Recruited as Director of Quality-Six Sigma for a US based / significantly

outsourced service center operation.

. Successfully lobbied senior management for the establishment of a

customer-focused Quality Control program re-establishing credibility with

internal and external customers.

o Key Results: Developed a Citrix based quality control / quality

assurance program for the world-wide production of all insurance

certificates dramatically improving quality in this critical

customer-facing activity.

. Successfully recommended / developed a companion Quality Control system

for the world-wide Willis Accounting Center also located in both the

United States and in India.

. Managed the creation of an independent quality control staff located in

both the United States and in India.

o Key Result: A permanent quality function contributed to the 20%

improvement in measured errors within the Processing Centers.

. Lead and facilitated a major business-wide Accounting Center process

improvement / process re-design program both in the United States and in

India.

o Key Results: Significant improvement in the reduction of errors

within the Accounting Centers world-wide.

Xpress Global Systems Tunnel Hill, GA Vice President Quality 2002

to 2004

Xpress Global Systems provides expedited less-than-truckload (LTL) freight

transportation, mainly for companies in the floor coverings industry.

Xpress Global Systems operates from a network of more than 40 facilities

located throughout the US. Xpress Global Systems is a subsidiary of U.S.

Xpress Enterprises, which also owns truckload carrier U.S. Xpress.

. Recruited as the Vice President of Six Sigma-Quality. Directly

responsible for planning and implementing a Company-wide Lean / Six Sigma

program and ISO implementation.

. Planned and led the Six Sigma process improvement effort addressing the

Company's most significant, and long-standing problems including Claims,

Damages, (OS&D), Non-Delivery / Delayed Delivery of Products, Freight

Loading/Unloading practices, proper Customer Billing procedures, Customer

Service, Sales, and Customer On-Time reporting and a system-wide Lean

initiative.

o Key Results: Significantly reduced Claims for lost and damaged

product. Savings totaling $500,000 / implemented Lean (5S, visual

management) at all company terminals.

. Co-developed, with the Company's major client, a special order carpeting

Supply Chain project potentially resulting in improved market share for

the retail client and significant new business for the Company.

o Key Results: Substantial inroads with the Company's major client's

Six Sigma effort; established a "partnership" with unlimited

potential. $1,000,000 in potential new business.

. Recommended, developed and managed the Company's On-Time Delivery

measurement program, reporting customized on-time delivery summaries to

each major customer as well developing and implementing detailed VOC

Action Plans for on-time improvement.

o Key Results: Improved overall on-time efficiency to record (98%)

levels and restored credibility among the Company's customer base.

USPS, Tennessee District Quality Manager 1996

to 2002

The Tennessee District is one of the largest Postal Districts in the US,

and includes all postal operations and facilities in the state of Tennessee

and seven counties in northern Georgia and employs 17,000 people.

. Recruited as the principal quality consultant for the District. Directly

responsible to the General Manager for planning and subsequently

providing tangible business results. A key member of the District's

senior Management Team.

. Lead, developed, and trained a staff of four Six Sigma Green/Black Belt /

Project Managers responsible for implementing major customer-related

quality improvement projects. The staff was responsible for interpreting

process failures in large mail processing facilities and retail

operations and defining and implementing necessary corrective actions.

. Responsible for assessing, developing, and delivering effective Baldrige-

based Six Sigma, customer-centered, quality training programs throughout

the District.

Measurex Corporation Cupertino, CA

1982 to 1996

A division of Honeywell, providing advanced cross direction profile control

equipment

for the pulp, paper and other flat sheet forming industries.

Manager, Corporate Training 1993 to 1996

. Directly responsible for assessing the training needs of specific

functional organizations and recommending and providing specific training

initiatives to the Company's employees, Managers, Directors, and

Executives.

. Full partner in the Company's successful ISO9002 registration.

Manager, Corporate Quality 1986 to 1993

. Co-developed the corporate-wide quality program within the Company's

Quality Improvement System.

. Personally fostered the growth of management and employee quality

improvement team participation from 50 team members in 1987 to over 300

members by 1992.

. Partnered with the Company's Quality Assurance department to develop

successful JIT / Kanban and vendor certification programs.

Manager, Engineering Design Support 1982 to 1986

. Managed a group of product designers and design specialists responsible

for new product documentation.

EDUCATION:

. San Jose State University, B. S. in Business

. San Jose State University, MBA

AFFILIATIONS:

. ASQ, American Society for Quality, Senior Member

SUPPLEMENTARY INFORMATION:

Training Completed / Certifications Earned

. ASQ Certified Six Sigma Black Belt (CSSBB)

. USPS / SSM recognized Six Sigma Master Black Belt

. ASQ Lean, FMEA, and DOE

. Lean Fundamentals with Dr. George Alukal

. The Deming Study Series at San Jose State University

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