Customer Service Sales

Tiffany G. Spruce

**** ********* ******

Fredericksburg, VA 22405

Phone: 540-***-****

Email: *********@*****.***

Customer Service Skills

• Able to multitask and problem solve as well as build excellent working

relationships with customers and coworkers. Can resolve any unforeseen

difficulties encountered while on the job, with the purpose of guaranteeing cost-

effective customer-oriented service and administration. Recognizes changes that

affect customers as well as day to day business within the work place.

Technical Skills

• Proficient in Microsoft Word, Excel, PowerPoint, Outlook.

Education

2006; Diploma; Northumberland High School; Heathsville, VA

Work Experience

Wachovia

December 2008 – January 2010

Richmond, VA Online Banking

Representative II

• Working in a call center environment

• Assist Wachovia customers with their Wachovia internet account problems

• Handle customer complaints and work to resolve the issue

• Assist with online banking

• Reset Passwords

• Help with Bill Pay, stop payments

• Send Merchant Letters

• Solve Quicken and Quick Book downloading transactions

• Online transfers

Tiffany Spruce

Work Experience Page 2

John Hancock Financial Network May 2008 – August 2008

Richmond, VA Administrative

Assistant

• Answer phones

• File

• Check on underwriting cases

• Complete client applications

• Compose client packets and letters

• Assist two financial advisors with administrative duties

• Assist in special projects and events when they arise

Babies R Us December 2007 – May 2008

Richmond, VA Sales Associate

• Performed customer service

• Cash register duties

• Registry duties

• Distributed new inventory in the store

• Worked with returns

High Tides April 2007 – December 2007

Colonial Beach, VA Waitress/Hostess

• Performed Customer Service

• Performed waitress duties

• Handled customer complaints

• Hostess duties

• Handled reservations

• Cash register duties

Bea Fit June 2006 – September 2006

Reedville, VA Receptionist

• Answered telephones

• Handled memberships, enrolling

• Performed customer service

• Scheduled appointments

Tiffany Spruce

Work Experience Page 3

Movie Gallery September 2005 – June 2006

Burgess, VA Sales Associate

• Answered telephones

• Performed customer service

• Distributed new inventory

• Cash register duties

• Created memberships

• Opening/Closing procedures

• Cash deposits

• Balanced money drawers

References

Available upon request

Contact this candidate