Customer Service Manager

Richelle (Shelley) Clark

PO Box ****, Prosser, WA. 99350

Home 509-***-****, Cell 425-***-****

Work experience

**** ****** ****** *********'s Office, Office Assistant

III, Computer Specialist.

I assisted with daily and month-end reconciliations of county

budgets and bank accounts. Maintained auto payment processes for

property taxes.

2006 - 2008 American West Bank, Sunnyside, WA Credit Analyst,

Commercial Lending.

I processed loan packages for various agricultural and commercial

loans, including documents and supporting materials. I analyzed

financial and credit information. I provided assistance to Commercial

Loan Officers and assisted, as needed, with teller operations.

2003 - 2006 U. S. Bank, Prosser, WA. Sales and Service Manager.

I oversaw the operations side of the branch, insuring branch was in

compliance with audit requirements. I provided exemplary customer

service and trained my staff to do the same. I worked to resolve

customer's problems, explaining and recommending bank products and

services as appropriate. I supervised six people, performed branch

cash audits. I served as acting branch manager during an interim

between managers.

2000 - 2003 SewandQuilt.com /Aptex, Inc., Seattle, WA. General

Manager/Website Manager.

I managed SewAndQuilt.com for 2 years increasing market exposure and

providing excellent customer service to internet customers. I created

the company website for Aptex, Inc. and maintained the website for

subsidiary company SewAndQuilt.com.

1990 - 2000 Shelley Clark, Dressmaker, Redmond, WA. Self-

employed.

As owner and operator of my own sewing and alterations business, I

took care of all aspects of bookkeeping using QuickBooks, including

taxes, filing, and customer service. I grew the business through a

network of customer referrals and strategic marketing.

1986 - 1990 U. S. West Cellular, Bellevue, WA. Product

Coordinator.

1985 - 1986 Keeney's Office Products, Bellevue, WA. Office

Assistant A/R.

1983 - 1984 Washington State University, Pullman, WA. Payroll

Department.

1982 - 1983 Student Book Coorporation, Pullman, WA. Accounts

Payable.

1979 - 1981 Puget Sound Mutual Savings Bank, Seattle, WA. Branch

Operations Supervisor.

Education and other experience

BS in Agricultural Economics from Washington State University,

Pullman, WA. June 1979.

Continuing education, City University, Bellevue, WA. Finance and

economics coursework, 1989.

Internet web development courses, Bellevue Community College, 2002.

Proficient in Microsoft Office applications, including Word, Excel,

Publisher, and Outlook.

Working knowledge of Macromedia Dreamweaver, QuickBooks, and Paint

Shop Pro.

Prosser Economic Development Association, Secretary on Board of

Directors for 4 years.

Licensed Notary in the State of Washington.

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