Customer Service Sales

Denise E. Temple

*** ****** ***. **** *** . Sioux City, IA 51108 . 712-***-****

************@***.***

OBJECTIVE

Position in Administration/Marketing.

QUALIFICATION HIGHLIGHTS

. More than 25 years long term care experience in dietary, activities,

social services, marketing and administration.

. Thoroughly familiar with Nebraska state regulation, state fire

inspections, and state survey.

. Extensive business background in general management, customer service

and support.

. Advanced computer skills, knowledge of payroll software, marketing

software and demonstrated proficiency in streaming administrative

tasks through the application of technology.

. Resourceful and innovative in problem solving: adapt quickly to a

challenge. Strong prioritization, delegation, and planning skills.

. Relate warmly to diverse individuals at all levels; respectful yet

assertive communication style.

KEY SKILLS & ABILITIES

. Plan and manage budgets; execute general accounting functions.

. Coordinate and track rent collections, department ordering,

maintenance repairs, address security issues.

. Handle resident communication; respond to requests for maintenance and

answer questions.

. Troubleshoot and handle disputes.

. Successful with 100% occupancy with in 90 days for three houses.

. Excellent negotiating, closing and communication skills.

. Completed intake, admissions, and discharge procedures for N/H & A/L

residents.

. Made all counseling decisions and referrals to outside agencies as

well as routine admission decisions on a regular basis.

. Coordinate with Wellness Director monthly assessments.

. Training with each department manager on spend down sheets,

scheduling, and time management.

. Coordinated training and teamwork with managers and staff on a monthly

basis.

CAREER HISTORY

Administrator (8/2009 - 12/2009)

The Oaks, Wayne, NE

Manage daily operations of 80 units, supervision of 46 + staff and 8

department managers. Responsible for increasing sales and profitability and

decreasing expenses. Basic financial/P&L knowledge.

Marketing Director (11/2007 - 4/2007)

Bickford Cottage, Sioux City, IA

Responsible for meeting established daily contact requirements with

referral sources including hospitals, home health agencies, hospice,

discharge planners, physicians, etc. Coordinate and obtain admissions via

persuasive sales tactics and follow through on all possible referrals.

Administrator/Marketing Director (5/2005 - 11/2007)

Assisted Living Concepts

Wahoo, NE, Sergeant Bluff, IA

Managed daily operations of 40 units, supervision of 20 + staff and 6

department managers.

EDUCATION

Chadron State College (1975-1977)

Southeast Community College Nebraska Assisted Living License (2005)

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