Quality Assurance Six Sigma

John J. Hyde

**** ****** **** **

Crossville, AL 35962

Phone: 256-***-****

***********@****.***

WORK EXPERIENCE

? Successfully managed quality department and training certification

programs

? Managed corporate manufacturing and Six Sigma quality improvement

projects

? Organized, directed, and facilitated Total Quality Management and Lean

Manufacturing Six Sigma Black Belt quality improvement teams

? Composed and delivered presentations to key corporate customers

? Designed and implemented new quality systems: ISO 9001/TS-compliant

calibration, testing, and supplier quality assurance programs, HACCP,

Kosher, allergen control, statistical process control, data analysis and

reporting systems

? Organized and performed internal audits for ISO 9001:2000/TS 16949:2002

quality management system, coordinated corrective actions, developed the

system matrix, analyzed operations, and improved elements of the QMS:

standard operating procedures, FMEA's, work instructions, and control plans

? Organized supplier quality assurance departments by ISO/TS and Six Sigma

guidelines, coordinated corrective actions, and performed supplier audits

? Prepared and delivered quality presentations for major customer meetings

? Promoted from Quality Analyst to Quality Supervisor

? Promoted from Quality Technician to Quality Engineer

? Managed customer accounts, successfully accomplished profit goals and

accounts resolution targets, calculated and monitored key business metrics

? Double-Pro Certified with Aaron's in accounts and sales management

? Participated in GMP (Good Manufacturing Practices) audits, customer and

supplier audits, ISO/TS audits, regulatory audits by governmental agencies,

and plant safety compliance inspections, coordinated corrective actions

? Developed automated computer-controlled cost-reduction systems, saving

over $50,000 per year by optimizing ingredient usage

? Wrote standardized laboratory analytical procedures, developed and

implemented training programs for classroom and on-the-job training in lab

testing, computer utilization, statistical process control, safety,

hazardous materials, calibration, quality operations and auditing

? Developed microbiological testing and analysis programs

? Programmed and operated CMM's and precision measurement equipment

? Maintained departmental communications program

? Tutored blind and disadvantaged college students

? Supervised chemistry laboratories and trained students in lab safety

? Analyzed data and prepared graphical representations for upper management

EMPLOYMENT HISTORY

2009-Present: Aaron's Incorporated, Fort Payne, AL. Retail Sales & Lease

Company, Manager Trainee

2005-2009: Bostrom Seating (Accuride Corporation), Piedmont, AL.

Manufacturer of air-ride seats for heavy trucks and seating for buses and

military vehicles. Quality Engineer, ISO 9001:2000 / TS 16949:2002 Internal

Audit Coordinator and Lead Auditor, Quality Technical Specialist, Customer

Liaison, Purchased Component Quality Assurance Inspector, Training

Coordinator

2004 - 2005 Jay Mid-South, L.L.C., Gadsden, AL. Manufacturing - Robotic

welding of seat components for Honda, Lear Corporation, and Hyundai Motors,

Quality Technician

1998 - 2003 Bake-Line, L.L.C., Manufacturer / distributor of baked snack

food products, Quality Supervisor, Quality Analyst

1984 - 1998 Earthgrains Bakery (Anheuser-Busch Corporation),

Manufacturer/distributor of baked snack food products, Quality Technician

EDUCATION

? Crossville High School, Crossville, AL, concentration in the physical

sciences and mathematics

? Birmingham-Southern College, Birmingham, AL, Pre-Med, physical sciences

TRAINING CERTIFICATIONS

Certified Lean Six Sigma Black Belt; Continuous Process Improvement Team

Facilitation; Management / Supervision; ISO 9001:2000/TS 16949:2002 Lead

Auditor; Microsoft Office; ASQ Quality Engineering; Advanced Statistical

Process Control; FMEA (Failure, Mode, and Effects Analysis); Total Quality

Management; Advanced Welding; Measurement Systems Analysis; Advanced

Product Quality Planning; Production Part Approval Process; Gage

Calibration and Control; Concrete Inspection; Blueprint Reading; GD and T;

Root Cause Analysis; Industrial Safety; Quality Assurance Operations; CMM

Programming and Operation; Spanish; CPR / First Aid; Tractor-Trailer

Driving School; CDL-A, Aaron's Accounts Pro and Sales Pro Certified

COMPUTER SKILLS

Proficient in computing operations including Microsoft Office Suite: Word,

Excel, Power-point, Access, multi-media software, Minitab, CMM software,

statistical software, AS/400, and others

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