Customer Service Sales
Resume:
Tyman J. Gilchrist
Salt Lake City, Utah 84101
abh7yb@r.postjobfree.com
Education:
Westminster College Salt Lake City,
Utah June 2000
Bachelors of Science in Business
Minor: Spanish
Work Experience:
RobertShermanCo Advertising/Internet Sales
July 2006-
*Independent Contractor
*Locate prospects
*Constantly evaluate and implement different sales techniques
*Create an effective presentation
*Cold call
*Maintain sales accounts
*Run and evaluate Stats
United States Census Bureau Interviewer May 2010-
August 2010
*Information was collected via outbound/inbound calls
*Extremely high levels of accuracy was required
Husqvarna- Customer Service Representative
April 2007-Janurary 2009
*Build & maintain strong relationships with the dealers
* Retain a strong product knowledge and familiarity with competition
* Help the dealer's plan and forecast their quarterly and yearly
purchases
*Run reports and set up appropriate discounts and credits
*Calling and encouraging dealer's to buy additional items, take
advantage of promotions etc.
*Responsible for set up and maintenance of the Husqvarna University
Program
eBay Customer Service Representative
August 2001-April 2007
*Piloted and helped develop work at home/chat program
*Handled all escalations on team
*Helped create/pilot first eBay phone team direct for powersellers
*Direct contact for the largest revenue generators of eBay
*Monitored seller's auctions for listing compliance
*Investigated sellers for reports of external and internal
fraud/illegal activities
Teltrust Client Services Jul
2000-Jan 2001
*Analyzed reports for errors in the routing and the billing of the
clients' traffic
*Clarified and explained confusing reports and bills to clients
*Directed problems to the appropriate persons and follew up there
until resolution
*Met with clients and prospective clients to form relationships
Teltrust Manager Oct
1997-Jul 2000
*Directed a team of 35-50 agents and 2 assistants.
*Attained team goals through the development of individual members, by
enabling them to meet their predetermined weekly and monthly goals
*Monitored and analyzed data for any daily, weekly, and monthly
trends.
*Created and implemented an evaluation process based on numbers, which
allowed a more consistent means of measurement between teams
*Responsible for on call assignments
AT&T Customer Service Representative
Feb 1992-Jul 1996
*Worked in top lead position, handling all escalations and credit
disputes *Staged as the representative AT&T used for
prospective clients
*Diagnosed troubled equipment and set up repairs/replacements
*Familiarized customers with important features and accessories
*Walked customers through difficult technical conversions
*Succeeded in top 10 of new sales/upgrades every month
TDG Ventures Office Manager
Apr 1991-Feb 1992
*Recruited, interviewed and hired employees.
*Balanced books daily and made bank deposits.
*Ordered and distributed inventory for the northern region of Utah.
*Directed a staff of 12-20 sales agents and 2 contracted delivery
drivers.
*Wrote and updated the sales presentations.
References: Available upon request
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