Customer Service Project
Resume:
Christine LeClaire
Cedar Falls, IA 50613
QUALIFICATIONS:
. Professional attitude and commitment
. Self-motivated and goal-oriented
. Strong work ethic with great attention to detail
. Dedicated team player and highly organized
. Superb user and customer service skills
. Excellent communication skills
WORK EXPERIENCE:
1990-Sept 2010 Rabo Agrifinance, Inc. Cedar
Falls, IA
Database Administrator: Design, implement, program and maintain
all Cedar Falls SQL Server 2005 databases. Develop data flow
diagrams, entity relationship diagrams and flowcharts using
Visio and ER Studio. Develop and maintain database standards.
Supervised database staff for two years. Collaborate with
vendors, project managers, business analysis, executive
management, end users and team members via deliverables,
meetings and internal memos. A primary team member of Rabo's
2010 and 2006 system conversion projects. Working knowledge of
Business Objects, Crystal Reports and Access. Knowledgeable in
Excel and Word. Write and execute test cases based on business
requirements. Log and track test issues to resolution while
working closely with other team members and business owners.
I/S Project Specialist: Database and user interface programming
using DataEase, Rabo's legacy system. Managed all phases of
projects including but not limited to requirements gathering,
programming, presentations and testing to implementation while
working closely with department managers and end users. Trained
users in WordPerfect, Outlook and DataEase. Developed reports
using DataEase and Lotus. User support. Working knowledge of
MS Project, PowerPoint and FrontPage.
1989. Country Caf LaPorte City, IA
Owner/Operator: Hired and trained employees. Bookkeeping and
payroll. Waited on tables and cooked when necessary.
1977-1987 Santa Barbara Research Center, subsidiary of Hughes Aircraft
Goleta, CA
Data Processing Specialist: Database and user interface
programming using DataTrieve, a database management application.
Trained users in a formal classroom setting with up to 30 users
per session and developed all classroom material including
course content, outlines, handouts and manuals. Training
included concepts of word processing, VAX computing and
DataTrieve. Primary help desk contact for approximately 200
users. Set up user accounts. Responsible for backups of five
VAX/VMS machines.
Computer Operator: Responsible for the overall operation of the
VAX-11/785 mainframe. Developed and maintained operation
procedures. Obtained a Secret security clearance to process
highly sensitive information on a VAX-11/730 within a secured
environment, and safely transmitted output to a locked vault for
later retrieval by security staff.
Keypunch Operator: Entered computer programs onto keypunch cards
to be processed through the IBM mainframe. Obtained a
Confidential security clearance.
EDUCATION:
2007-2008 Upper Iowa University Waterloo, IA
Technology and Information Management. 12 credit hours. Part-
time, non-traditional student.
1991-1995 University of Northern Iowa Cedar Falls,
IA
Computer Information Systems. Sophomore standing. Part-time,
non-traditional student.
1974-1977 Carpinteria High School
Carpinteria, CA
Primary academic focus: business. DECA Officer. State level
speech contender.
Christine LeClaire
3022 Neola Street
Cedar Falls, IA 50613
REFERENCES:
Shannon Chrisco
Co-worker
Waterloo, IA
Shannon Laughlin
Co-worker
Waterloo, IA
Leah Homeister
Immediate supervisor
Denver, IA
Lynda DiMarco
Previous co-worker / friend
Cedar Falls, IA 50613
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