Manager Customer Service
Resume:
Rhonda Glasspoole
Columbus, OH *3223 ****************@*****.*** Cell: 614-622-
1894
I have a Associate of Applied Business Degree with a focus in Criminal
Justice. I have experience in security, case management, office management,
data entry, and customer service. Excellent oral and written communication
skills. Ability to work well with a team or alone.
Professional Experience
NISRE, Inc. - The Exit Program Columbus, OH
Office Manager 08/2009 - Current
> Meet weekly with residents to document progress in program
> Document case management in database
> Assist residents in job search and link them with community
resources
> Assist Executive Director with Accounts Payable/Receivable
> Open, close, and maintain resident files
> Maintain HR files and forms
Andy Frain Security Columbus, OH
Security Guard 06/09-08/09
> Sign Semi's in and out
> Verify lock tags
> Hourly lot check
Microdyne Outsourcing Columbus, OH
Printer Technician 03/07-07/09
> Test various printer parts
> Follow production schedule
> Determine where printer parts are routed to
Jackson Hewitt Tax Service Columbus, OH
Office Manager/Tax Preparer 01/02-03/07
> Verified tax returns prepared by preparers
> Prepared weekly schedule
> Reconciled bank deposits and receipts
Education
Kaplan College, Columbus, OH
Associate of Applied Business in Criminal Justice; July 2009 GPA: 3.8
Honors
National Technical Honor Society
Directors List the 1st and 2nd quarters. Honor Roll all remaining quarters.
Related Experience
The Exit Program Columbus, OH
Volunteer Case Manager January 2009- June 2009
. Record case information of transitioning ex-offenders
. Assist in maintaining database of ex-offenders
Casa of Franklin County Columbus, OH
Volunteer Guardian-ad-Litem 08/2005-09/2008
. Monthly meetings with case participants
. Write monthly reports
. Attended court hearings
. Make referrals for placement of abused/neglected children
Certifications
Notary Public
Commission Expires 06/2011
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