CHERYL WILLIAMS

**** **** ******

San Diego, CA *2102

619-***-****

abh7ui@r.postjobfree.com

HUMAN RESOURCES

A proven Administrative, Human Resource and Order Processing Professional

adept at quickly and successfully responding to ever changing environments

and situations. Able to work with, motivate and inspire diverse teams,

while leading by example as an individual contributor and Subject Matter

Expert. Always on schedule, detailed oriented, able to prioritize and

handle multiple tasks while effectively functioning as a go-to resource,

key team member and individual contributor. Recognized and rewarded

multiple times by past and present employers. Award winner for Quality of

Service and Excellence in Patient Care. Circle of Excellence Award Winner

and consistent recipient of bonus awards.

CORE COMPETENCIES

Health Care . Customer Service . Microsoft Office Suite . Record Keeping .

Training .Acrobat Reader

Microsoft Office Suite . Conflict Resolution . Documentation . Phlebotomist

. Supervision

Billing . Medical Assistant . Data Entry . Patient Accounts . Claims

Processing

Troubleshooting . Account Management

PROFESSIONAL EXPERIENCE

PROMETHEUS LABORATORIES, INC 2006

- Present

Order Processor II and Consultant

Detail oriented and dedicated asset who enters and tracks medical orders.

Developed the key methodology to calculate daily order volume and

subsequent goals. Accurately resolve deficiencies in a timely and

consistent manner and provides in house expertise to other order processors

when they are faced with similar challenges. Process improvement and best

practices focused professional that developed multiple improvement

strategies to resolve physician account information, client management, and

billing issues.

. Go-To resource and consultant to numerous field sales representatives,

providing account and crisis management, and billing issue resolution

. Generated and maintain a living matrix for the order processing

department to assist in streamlining the patient insurance billing

cycle

. Developed a multi-departmental cross training module transparently

outlining responsibilities and expectations

TELETECH CORPORATION

2005 - 2006

Customer Service Representative and Subject Matter Expert

Trusted professional who led the registration management on two projects.

FEMA Point of Contact for hurricane victims who enabled the delivery of

resources, services, and registration for state and federal assistance.

Concurrently acted as the United Healthcare Group Customer Service

Representative who registered senior citizens in the Medicare RX Plan.

. Ably managed patient accounts, provided assistance and claims

processing and resolved patient billing issues

VEIN AND LIPOSCULPTURE CENTER

2005

Medical Assistant

Client-facing administrative and health care provider with multiple

responsibilities for patient registration and follow up. Successfully

answered patient questions, tracked and maintained files and patient

charts, and maintained accurate billing information.

. Health care responsibilities included taking vital signs, assisting in

outpatient procedures and surgeries, cellulite therapy treatments and

pharmaceutical intake and documentation for schedule I and II

narcotics

FORENSIC NURSES ASSOCIATION

2002

Phlebotomist

Trained and certified professional who obtained specimens for DUI testing,

DNA assessments and other legal uses.

EDUCATION and CERTIFICATION

Bachelor of Science, Biology Medical

Assistant Certificate

Hampton University United

Education Institute

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