Customer Service Sales

DOUGLAS S. FILSON

**** ******** **., ************, ** 17201 Cell: 717-***-**** E-mail:*****@****.***

EDUCATION & TRAINING

Instructional Trainer, PennTrain-Certified

Drug and Alcohol Collector and Tester, Knight Transportation

Smith System- Certified Instructor

Completed Penn State Real Estate Licensure Program

Bachelors of Arts in Government, Shippensburg University

Associate of Arts in Business Administration and Marketing, The Pennsylvania State University

EXPERIENCE

Freight Operations Supervisor, Con-Way Freight, Trenton, NJ 2010-

• Effectively manage the outbound processing of various freight.

• Ability to lift up to 50 pounds frequently and greater than 75 lbs. occasionally.

• Supervise and manage personnel operations to ensure efficient loading, unloading, and processing of

customer shipments.

• Supervise and plan hourly employee schedules to meet daily operations goals.

• Enforce all company, FMCSR, OSHA and DOT policies, rules, regulations and laws as required.

• Ensure customer's freight is delivered and picked-up timely and damage free.

• Coach, train and develop employees consistent with company policy.

• Standing and walking on non-climate controlled loading dock area for several hours at a time.

Driver Development Manager, Knight Transportation, Carlisle, PA 2008 – 2010

Recruited, hired, developed, and managed 100+ drivers to become driver associates

Conducted performance coaching for driver associates

Developed relationships with drivers to enhance performance and to encourage retention

Responsible for HR, Purchasing, Safety, Driver Interactions, Driver Orientation, and Training

Conducted employee drug and alcohol testing and OSHA inspections

Night Dispatcher, NFI, Inc., Chambersburg, PA 2007 - 2007

Totally responsible for evening drivers working on NFI's drop-and-hook operation

Scheduled drivers, determined shipment schedules, researched and provided directions to drivers

Oversaw all driver operations on the road via Qualcomm and driver logs

Resolved all driver issues, cash advances, and scheduling problems

Position was dissolved due to NFI’s closure

Bulk Account Representative, Coca Cola Corporation, Hagerstown, MD 2003 - 2005

Responsible for marketing, creativity, and merchandising for approximately 10 bulk accounts

Increased sales volume of product in various on-site locations

Maintained relationships and favorable contacts with current and potential accounts

Set up new account information

Resolved customer issues and problems

District Sales Representative, Ettline Foods, York, PA 2001 – 2003

Expanded client base while maintaining existing customers within Pennsylvania and Maryland

Introduced new items and services to a very diverse customer base

Served as credit agent for the customer as needed, establishing lines of credit and managing transactions

Member of the corporate Marketing Committee

Agent, Prudential Real Estate, Chambersburg, PA 2000 – 2001

Responsible for the overall marketing and sales of residential and commercial properties

Received Rookie of the Year Award, as well as Million Dollar + Sales recognition

Transportation Assistant, Capital Area Transit, Harrisburg, PA 1998 - 2000

Dispatched drivers, supervised 25+ drivers, monitored road conditions, and implemented detours

Provided excellent customer service, investigated and resolved customer issues

Assisted in the development of new bus route projects as well as with their implementation

References Available Upon Request

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