Manager Customer Service

Maria Darch **** ***Th St. S.E., Woodinville, WA *8072

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abh7u6@r.postjobfree.com . Cellular 425-***-**** . Home 425-***-****

Summary

An accomplished retail professional with over 20 years of experience in

customer service and all aspects of store management.

Proficient in human resources, customer relations and communication.

Effective management of multiple assignments through leadership, motivation

and organization of effort.

Demonstrates ability to absorb new information, and quickly learn the

essentials of vastly different assignments.

Areas of Expertise

Effective management, supervisory and problem solving skills.

Plan, direct, supervise and evaluate the workflow process.

Demonstrates the ability to meet the needs of customers.

Works well as a team member or independently.

Dedicated work ethic.

Experience

Acosta Sales & Marketing, Lynnwood/Everett 2010 to Present

Project & Set Merchandiser

Implement new plan-o-grams for major grocery stores while maintaining a

clean and organized area.

. Efficiently completes the work in a timely manner.

. Able to work with a group of people or work independently.

. Always works and acts professionally.

Literacy First, Everett, Washington 2009 to 2009

Assistant Production Manager

Assisted the Production Manager with the preparation of lesson plans for

grades K-5 which are sold to school districts nationwide.

. Helped manage a group of 12 employees by monitoring and ensuring

accuracy of work.

. Managed the pace of production, whereby completion of the project was

earlier than expected.

Linens 'n Things, Redmond, Washington 1998 to 2008

Store Manager

Responsible for the operation and sales performance of a store in

liquidation.

. Successfully trained and developed a newly promoted management staff

and a combination of seasoned and newly hired associates.

. Improved the store's performance and exceeded the expectations as

directed by the liquidation consultant.

Linens 'n Things, Woodinville, Washington

Assistant Store Manager of Operations

Responsibilities include the implementation and monitoring of the

organization and accuracy of paperwork as related to HR, payroll and

inventory control among other store related controls.

. Helped formulate, develop and implement manpower plans.

. Successfully reduced inventory shortage 1% between 2007 and 2008.

. Consistently maintained store conditions and improved execution

standards.

Linens 'n Things, Lynnwood, Washington

Merchandise Manager

Responsible for sales in the department. This was achieved through

maintaining company directed planograms, implementing guest service

standards, managing personnel and identifying store specific key business

drivers and key skus.

. Introduced competitive sales for "Bone Suckin' Sauce" between stores

within our district.

. Part of a team that had a double digit comp increase over the prior

year and became the #1 store in our district in comp increase, #1 in the

region in UPT increase and #2 in the region in ATV increase.

Education

Highline Community College, Midway, Washington

A.A., Marketing/Selling

Volunteer

Evergreen Hospital, Kirkland, Washington 2009 to Present

Volunteer

Provide help in many different areas of the hospital, which helps the staff

extend the quality of care to all patients as well as being the first

contact area for visitors, the information desk.

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