Sales Customer Service

*** ******* *** ********, ** *****

PHONE 651-***-**** . E-MAIL ********@*******.***

PATRICIA POESCHL

Credit and Collections . Accounts Receivable . Accounts

Payable

SUMMARY OF QUALIFICATIONS

* Detail oriented professional with twenty-four years experience in

Accounts Receivable, Accounts Payable, and Credit and Collections.

* Efficient and organized with excellent verbal and written

communications skills.

* Self-motivated individual that works well in a team environment.

* Effective at multi-tasking, prioritizing and meeting deadlines.

Highly trustworthy and ethical.

* Possess strong problem solving skills and ability to negotiate and

work with customers.

* Learned and utilized several customized ERP Systems while at Secure

Computing and Viking Drill &

Tool. Additional computer skills include Great Plains 9.0 Accounts

Receivable and Billing, and both 2003 and 2007 versions of

Microsoft Office Word, Excel, and Outlook. Also, numeric 9500

ksph.

PROFESSIONAL EXPERIENCE

2007-2009 McAfee (formerly Secure Computing)

St. Paul, MN

Accounts Receivable/Collections Specialist

* Responsible for managing a portfolio of 200 International Accounts

from over 80 countries. Monitored the aging for collection of

outstanding invoices via email/phone contact along with sending

statements and collection letters. Generated an A/R Analysis Report

to focus on those accounts over 60 days. Documented all customer

communication and ensured timely follow-up. Established and

maintained a positive relationship with our customers while

complying: with company policy and guidelines to bring accounts

current.

* Month End, Quarter End, and Year End: Provided cash receipts

forecast, processed and applied internal credits, invoice

adjustments and write offs. Provided copies of payments and

invoices as requested by our auditors.

* Daily application of wire payments and heavy account

reconciliation. Generated an Unapplied Credit Balance Report to

assure that all credit amounts on account are applied by month end.

Worked closely with International Sales, Order Processing and

Credit and Returns to reconcile open issues. Created an

Outstanding Invoice Disputes Report and held a weekly meeting with

the above departments.

* Provided the Sales Directors with a weekly outstanding invoice

report on their accounts for review and to discuss any issues.

* Responsible for reviewing held orders for credit approval. These

orders ranged from low dollar amounts to high six figure

amounts.

* Comprehended and complied with U.S. and foreign business practices

regarding wire transfer payments, foreign tax withholding and the

processing of tax certificates, shipping and customs invoice

issues.

1997-2007 Viking Drill and Tool, Inc.

St. Paul, MN

Credit and Collections Specialist

Credit and Collections Specialist

* Effectively managed over 600 commercial accounts for a $30 million

a year manufacturing company. Owned full responsibility for my

accounts from initial risk assessment on. Strong decision making

ability minimized the company's credit risk and reduced bad debt

write-offs to less than $15,000 per year.

* Analyzed Dunn and Bradstreet Business Information Reports and/or

trade references to determine credit worthiness of new accounts and

set credit limits; reviewed incoming orders for credit approval;

monitored and adjusted customer credit lines; processed bankruptcy

paperwork in a timely manner; generated aging reports and conducted

collection calls.

* Determined when an account should be placed with an outside

collection agency and provided all parties with the appropriate and

necessary documentation to support both audit and legal

requirements; processed credit inquiries on existing customers;

generated monthly statements. Worked closely with customer service

and regional sales managers to resolve customer issues in a timely

manner. Prepared fiscal year end reports for auditors; issued

quarterly and annual sales rebates on key accounts.

Accounts Receivable

* Responsible for the accurate and prompt application of checks,

credit card payments, and wire transfers for over 600 customers.

Researched and resolved customer billing and payment discrepancies;

processed credit memos, adjustments and write offs in a timely

manner to ensure successful month end and fiscal year end closings.

Reconciled cash journal and prepared daily bank deposits. Handled

customer inquiries regarding their account and maintained customer

database.

Accounts Payable

* Processed a high volume of matching, batching, general ledger

coding, and entering of vendor invoices; posted and reconciled

batches; selected vendors for weekly check runs to ensure timely

payments.

* Processed and dispersed both computer generated and manual checks;

set up new vendors and maintained vendor database; adjusted and

processed sales rep commissions for payment; assessed sales and use

tax and assured the timely filing and payment to the State of

Minnesota; reconciled statements; performed month end and fiscal

year end closing process in a timely and accurate manner.

1985 - 1997 Seller Publications

North St. Paul, MN

Accounts Receivable, Billing and Collections

* Daily cash application; responsible for receiving in and balancing

all cash and checks from route drivers and sales reps; prepared

daily bank deposits; conducted collection calls; generated weekly

and monthly billing; issued credit memos; provided customer

service support and maintained customer files.

EDUCATION

Century Community College White Bear Lake, MN

Principles of Accounting I and II

Intermediate Accounting I

St Paul College Customized Training and Consulting

Professional Certificate 48 total classroom

hours "Learn to Lead" curriculum

ADDITIONAL EDUCATION AND SEMINARS

National Business Institute Collecting Debts: How to legally get

what you're owed.

National Seminars Group Collecting Debts and Keeping the

Customer: Solutions to a difficult problem.

Contact this candidate