Customer Service Assistant

Jessica Vue

OBJECTIVE: To find a part-time or full-time position with your company.

PROFILE

o Strong work ethics - hardworking, organized and dependable self

starter who works well independently and with others

o Great Communication skills - excellent communication and

interpersonal skills, and a strong commitment to provide quality

customer service

o Versatile - able to multitask and work well in a variety of

environments, including under pressure to meet last minute

deadlines

JOB EXPERIENCE

1. Research Assistant

Data Analysis and Entry

Davis, CA

California State University

09/09 - 10/10

Department of Child Development

. Testing participants at the Cognitive Development Lab and

at their houses in Sacramento

. Thoroughly analyzing, coding, transcribing and entering data

(SPSS)

. Working directly with Professor Alexander to refine data coding

protocol

. Recruiting participants (over the phone and in person)

. Collaborating with other research assistants to discuss and

analyze data

2. In House Support Service Provider (Elderly Care)

Teng Yang - recipient

Sacramento,

State of California, IHSS Program

05/04 - Present

. Healthcare - setting doctor's appointment, translating

(English to Hmong), and ensuring recipient takes her

medication.

. Household maintenance - cooking, cleaning, and laundering for the

recipient.

. Transportation - transporting the recipient to the doctor's

office, the pharmacy and the grocery store.

. Overall customer service and handling all of recipient's

financial accounts

3. Teacher Assistant

Davis, CA

North Davis Elementary School

09/09 - 06/10

. Planning and teaching lessons to students

. Interacting with staff members and parents

. Tutoring students and ensuring they stay on task

. Paperwork - filing and grading

4. Personal Assistant/Intern

Sacramento, CA

Hmong Women's Heritage Association

01/08 - 06/08

. Providing support to office staff: handling detailed and

confidential materials, sorting office mail, and making

packets for office employees.

. Performing general office and receptionist duties: Scanning

files, scheduling meeting dates, and screening phone calls

Education

BACHELOR OF SCIENCE IN HUMAN DEVELOPMENT

MINOR IN PSYCHOLOGY

University of California, Davis

REFERENCES: Available upon request

1414 McAllister Ave . Sacramento, CA 95822

Phone: 916-***-**** . E-mail: *******@*****.***

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