Manager Sales

A. Denise Woods, MS, MBA 205-***-****

**** ********** ****** ( Pinson, AL 35126 abh7ti@r.postjobfree.com

PROFILE SUMMARY

Qualified Health Service Administration specialist with a formidable

academic background and 13 years of progressive real-world career

development; proven leader and mentor who quickly becomes an asset to any

quality-focused organization.

o Effective communication ability and noteworthy analytical skills;

consistently meets deadlines with superior results.

o Advanced expertise in HR, Finance, Retirement, and Insurance

industries; training & development specialist.

o Brings strong organizational and budgetary aptitude, recognized as

agent of change who drives staff accountability.

o Vast software knowledge includes MS Office, Oracle, Lotus Notes,

Siebel, and numerous record-keeping programs.

Leadership Strengths

Recruiting / Hiring Presentations & Negotiations Revenue Generation

Strategic Planning & Budgeting & Cost Reduction

Research

Recent Experience

SunGard Data Systems Birmingham, AL

Supervisor, Benefits / Wealth Management Division 1 / 2008 - Present

. Provides leadership and performance management of up to 22 associates

at a time, handling all scheduling.

. Significantly reduced staff turnover by chairing a morale committee,

the primary goal being to bridge the communication gap between

management and employees.

. Consistently exceeded the Service Level Agreement expectations of 95%,

with an actual average range of 98.9% to 99.5% (2009); oversaw team

that achieved lowest error ratio throughout two consecutive quarters.

. Established and implemented department policies, goals, objectives,

and procedures; liaised with organizational leaders and officials as

necessary; monitors work queues and responds to clients' escalating

issues / problems.

. Completes monthly employee evaluations and providing constructive

feedback; developed extensive retirement industry knowledge (e.g.

Transfer Payout Annuity, Minimum Distribution, IRAs, and Survivor

Death Benefits).

. Interviewed, hired, and trained new employees on SunGard's proprietary

systems / software (e.g.HELIOS & OMNI); coaches, develops, and

motivates employees to overcome obstacles and accept challenges.

. Ensures all employees are current on Company Compliance Courses;

facilitates bi-weekly staff meetings.

. Analyzes business process and impacts to Omni Plus / EXP AG system and

application; reflects on analysis to create requirement documents that

streamline overall data processing.

. Developed experience in plan compliance for 401A and 403B Retirement

Plans / ERISA.

Colonial Bank Birmingham, AL

Assistant Branch Manager 7 / 2007 - 12 / 2007

. Served as backup to branch manager, conducting sales meetings and

working with clients to resolve issues.

. Supervised teller line, ensuring that all tellers attended applicable

training classes and completed proper training.

. Participated in community event designed to enhance brand and market

presence within market area.

. Supported relationship banker by servicing client accounts, assisting

with inquiries for account information, addressing problems,

processing transactions, and opening new accounts; additional

functions included working with IRAs, certificates of deposit, debit

cards, and other banking products.

. Identified appropriate products and services to meet additional

financial needs and referred them to the appropriate financial

partners; made sound lending decisions on personal loans, lines of

credit, and auto loans.

American General Finance Birmingham, AL

Assistant Branch Manager 7 / 2006 - 7 / 2007

. Managed daily operations of branch office; oversaw Credit Risk

Analysis, underwriting credit applications, and making sound lending

decision on auto, commercial, personal, retail, and real estate loans.

. Performed outside business-to-business sales efforts and planned

marketing strategies.

A. Denise Woods Page Two

Recent Experience (continued)

American General Finance - continued from Page One Birmingham, AL

Assistant Branch Manager 7 / 2006 - 7 / 2007

. Strategized and managed growth in a team effort enabling an aggressive

business expansion to $7.2 million by exceeding monthly loan goal and

insurance sales while reducing delinquency from 12% to 3% within 6

months.

. Closed over 100 inactive files decrease backlog and focus office on

most profitable business; completed total review within 3 months.

. Managed delinquency on past due accounts through skip tracing, inside

/ outside collection adjustment activities (e.g. repossession, legal

action [garnishments], bankruptcy, and foreclosures).

. Negotiated and implemented repayment plans with customer and outside

agencies.

. Promoted and recommended products and services; answered customer

inquiries and advised customers of approvals or denials; processed

death, disability, and involuntary unemployment claims.

. Provided ongoing management to employees through performance reviews,

employee communications, problem resolutions, counseling / coaching,

employee recognition / retention, and other employee support.

. Maintain all internal policies, and security procedures; produced

monthly branch reports and recommendations.

. Performed routine audits of loan file to insure compliance of Federal/

State guidelines and company policies.

Safeway Insurance Birmingham, AL

Claims Adjuster 5 / 2004 - 5 / 2006

. Investigated, valuated, and settled assigned non-standard casualty

claims within a stipulated monetary authority.

. Evaluated settlement strategies and alternatives; analyzed potential

cost benefits and risk litigation.

. Quickly and competently closed claims, resulting in enhanced customer

satisfaction, fortified company reputation, and fewer settlement

disputes.

. Conducted investigation of accidents, screened vehicles, and

researched missing information on claim forms.

. Acquired information and maintained accurate records regarding

accident from policy holders, claimants, witnesses, and attorneys.

. Negotiated settlements or denials on property damage, bodily injury,

first and third party total losses.

Education & Licensure

Strayer University - Birmingham, AL Faulkner University - Montgomery, AL

Master of Business Administration (6 / Master of Science, Management (2004)

2010)

Stillman College - Tuscaloosa, AL

BA, Business Administration (2000)

State of Alabama - Licensed Insurance Producer (Life / Health / Disability)

Additional Experience

Vesta / Shelby Insurance - Claims Representative & HR Specialist

(Birmingham, AL; 4 / 2000 - 4 / 2004)

Danka Office Imaging - HR Assistant & Administrative Asst. Intern

(Birmingham & Tuscaloosa, AL; 5 / 1997 - 3 / 2000)

References Available Upon Request

Contact this candidate