Customer Service Assistant

Location:

Posted:

November 08, 2010

Lawanda Randolph

(Phone) 412-***-**** – (Email) *****@*****.***

SUMMARY OF QUALIFICATIONS

Multi-tasking, Responsible Worker

Microsoft Office Suite 2007, Ten years of customer service

Detail-oriented worker with customer service experience gained from retail industry, healthcare industry and

administrative background. Hard working and energetic, flexible, and can adapt to work environment. Demonstrate

good work ethics, personable with a positive attitude, and interface effectively with customers and coworkers.

WORK EXPERIENCE

Community Care Coordinator- Responsible for supporting the Assistant Director of Clinical Services and the Day

Center Manager with the management of the community services provided by Personal Care Staff in the center, the

participant’s residence or in the environment the participant might be at the moment of needing care. Along with

supporting management, will also assist in providing personal care needs, over see (PCA) personal care assistants to

assure responsibilities are complete, responsible for the assessment of PCA job performance and the assessment of

participants as needed, daily center scheduling, assist with payroll, PCA evaluation, PCA competency, over view of

PCA documentation for every participant and assist the center in ordering supplies for the staff and participants as

needed. Personal Care Assistant – Perform ADL (assist daily living) need’s with each participant as directed while in

the home, deliver supplies to participants homes as needed, responsible for problem solving and identifying

appropriate care for each individual participant, and maintain documentation.

Life Pittsburgh 7/2009 to present.

Certified Nursing Assistant – Responsible for individualized care while demonstrating flexibility, maintain

documentation, and assisted with training new employees. Worked temporary in the accounting department

assisting with office needs, (general office duties: invoices, mailing, filing, receptionist duty, and data entry with

maintenance to G/L documentation, etc.) Asbury Heights from 2/2006 to present and 9/2001 to 9/2004 Pittsburgh,

PA 15243

Accounting Clerk – Assisted with multiple office duties, analyzed account coding thru correct procedures, processed

bills and data entry. Venturi Staffing from 3/2003 to7/2003 (temporary) Pittsburgh, PA 15222

Reconciliation Clerk – Resolved and maintained reconciliation procedures, analyzed financial statements and

corrections of account balances, and assigned general office duties. GNC from 7/2002 to 9/2002 (internship)

Pittsburgh, PA 15222

Certified Nursing Assistant – Patient care, documentation of daily performance, and assisted to individualized needs

of each patient. Nursefinders from 9/1999 to 9/2001 Pittsburgh, PA 15106

Office Assistant – Performed routine office duties, scheduled and prepared meetings, handled switchboard, case drop

off, pulled cases and data entry in the accounting department.

Titus & McConomy (law firm) from 6/1997 to 2/1998 Pittsburgh, PA 15222

EDUCATION

Point Park University - Bachelors of Science in Business 1/2003 to 5/2005 Pittsburgh, PA 15219

Duff’s Business Institute – Associate of Science in Accounting 4/2001 to 11/2002 Pittsburgh, PA 15222

Penn State University – Certificate in Personal Care Home Administrator 5/2010 to 6/2010 McKeesport, PA 15132