Sales Customer Service

SHANNON RANDAL MORELAND

*** **** **. . **** *********, MO USA 63701 . Tel: 573-***-**** . Cell:

573-***-**** . ***********@*********.***

Targeted Job Title

Sales Management

Objective

To provide a high level of professionalism, leadership and managing

skills for company operations.

To assist company in increasing business success by reaching companies

set goals and objectives.

Industry Experience

13 years retail sales of health, nutrition, beauty aid, apparel,

jewelry and shoe sales

Work Experience

01/1998 - UMPKINS BEAUTY CORP, CAPE GIRARDEAU, MO USA

11/2010 SALES / RETAIL OPERATIONS MANAGER

Manager of Company Operations, Responsible for company sales staff,

customer service, marketing, human resource department. Managing a

continued change in company sales, marketing strategies and loss

prevention. Training of new employees, responsible for company

merchandising staging setup and floor plan designs. Responsible for

communicating company overall agendas and managing the process of

meeting those set agendas. Travel to meet with vendors and customers

throughout the USA for product demonstrations and purchasing.

Reason for leaving: Reduction of Management / Lay off

Immediate supervisor: Tajuan Parish, Facility Operation Manager

Education

2000 - 2009 Coastal Training Technologies, Virginia Beach, Virginia USA

Ongoing Up to date Safety Training

Latest on going safety training and new developments as it relates to

compliance issues, strategies as it applies to a diverse work

environments. Dupont Stop, Ergonomics, Environmental, Blood Bourne

Pathogens etcetera.

2008 - University of Phoenix, Phoenix, AZ USA

Present International Business Management

Studies of managing a company on a global scale, developing strategies

that are effective in a diverse global market. Courses includes

accounting, human resources, business management, economics,

advertising and marketing.

1999 - 2001 National Associations of Sales Professionals, Livonia, MI USA

Course covers professionalism, communication, leadership, human

resources, operations, marketing, sales, customer service,

administration and planning

1997 - 1998 Target Safety Co., Booneyville, AB USA

Advance Construction Safety Management

Turnkey safety management training as it applies to construction

safety. Competency in areas; construction safety standards CFR 1926,

Hazwoper training, Confined Space Training, Emergency Response

Management, Excavation, PPE, Lift Equipment, Rigging / Material

Handling, Environmental Hazards, Waist Management.

1996 - 1996 Advanced Environmental Solution Inc., Little Rock, AR USA

ASBESTOS / LEAD ABATEMENT SUPERVISOR

Training in the abatement of asbestos and lead, proper inspection,

removal and disposal of environmental hazards.

1994 - 1996 Texarkana Community College, Texarkana, Tx USA

General Education Studies

General Education Studies

Skills

13 years of operational management in the retail industry.

I posses strong organizational skills, communication, and problem

solving skills.

I possess strong employee management skills, customer relations

management skills, sales and marketing skills.

I have a thorough knowledge of inventory management systems, lost

prevention.

I have the ability to interpret and create measurement of performance

reports for departments of inventory, sales, marketing, customer

relations, employee job performance.

I possess understanding of product placement and merchandise

presentation.

I'm able to give temporary (seasonal) and long term retail environment

make over.

I'm able to design plan - o - grams for merchandise.

I'm proficient in Microsoft Excel, Word, Power Point, Quick Books POS

and other design / accounting software.

Licenses and Certifications

Certified Professional Salesperson (CPSP) certificate offered by the

National Association of Sales Professionals

Retail Advanced Level Manager (ALM) Certification

Honors and Awards

Outstanding Commitment Award (2007)

SALESMAN OF THE YEAR (2004) (2006) (2009)

Accomplishments

Successfully helping company improve in company sales by effectively

monitoring sales performance, developing strategic sales plans for

future growth, coordination with company team to provide excellent

employee and customer relations.

References

ABBY, Goldwell Industry

Ph: 678-***-****

Ta Juan Parish, Facility Manager

Ph: 573-***-****

Contact this candidate