Customer Service Data Entry

TAMERA C. HEMMERLE

*** *. ******* ****, #*

Email: ***********@*******.***

Kettering, Ohio 45419

937-***-**** Cell; 937-***-**** Home

PROFESSIONAL OBJECTIVE

To obtain full-time employment in a clerical support position in which I

can utilize my skills to contribute to the successful operation of a

respected business.

Hardware: IBM PCs and compatibles; multi-line telephone systems; HP

Laserjet and other makes and models of printers; various copiers,

fax machines, scanners, paper shredding machines, and typewriters;

Pitney Bowes postage meters and paper folding machine; Dictaphone

machine transcription.

Software: Working knowledge of Microsoft Word 2002, Outlook and Internet

Explorer; Basic to intermediate knowledge of Microsoft Excel 2002,

Microsoft PowerPoint 2002, and Adobe Acrobat 7.0 Standard; Basic

knowledge of Norton 360, and Lotus Notes.

Operating

Systems: Experienced in use of Microsoft Windows Vista Home Premium

Edition,

Microsoft XP Professional, Windows Me, 98 and 95; Microsoft NT

Workstation 4.0

PROFESSIONAL EXPERIENCE

INTEGRATED SOLUTIONS AND SERVICES (U.S. EPA contractor)

Worked on two separate U.S. EPA contracts: August 2006 - February 2008,

and February 2008 - April 2009

Contract 1 Duties:

. Scanned images of Public Water Station (PWS) compliance documents and

schematics,

and uploaded images to U.S. EPA's internet-based database

. Data entry of water sampling results data

. Printed letters via merging form letters with mailing lists provided to

our office in a Microsoft Excel

spreadsheet, and assisted in assembling mass mailings sent to PWS's

according to U.S. EPA schedules

. Saved archival copies of electronically submitted PWS compliance

documents and

schematics and uploaded to U.S. EPA's database.

. Reviewed laboratory certificates for E Coli testing to ensure they met

all EPA criteria prior to

approving in database for PWS's to use the laboratories in their

compliance efforts

. Occasionally logged documents received via mail and fax into Microsoft

Excel spreadsheet for

tracking processing of documents

Contract 2 Duties:

. Data entry of lines of accounting for U.S. EPA travel vouchers and of

accounting data

from other financial documents into financial management system for

U.S. EPA Cincinnati

Finance Center

. Daily retrieval of mail from post office box

. Logged in travel documents received via U.S. mail into established

database

. Researched database for travel voucher payment bar codes related to

travels to specific

U.S. EPA cleanup sites, and also researched database for payroll

hours charged to cleanup

sites by U.S. EPA travelers

. Scanned travel receipts for cost recovery of U.S. EPA expenditures

related to specific cleanup sites

. Filed all processed travel-related financial documents and created file

folders as necessary

. Printed project officer approval letters and assembled with copies of

bills for mailing

TEMPORARY EMPLOYMENT

June 2005 - July 2006

Agencies: Talent Tree, Crown Personnel Services

. Word processing and document formatting

. Data entry

. Answering phones

. Mail-in rebate processing and customer service

MONTGOMERY COUNTY SUPPORT ENFORCEMENT AGENCY; Legal Secretary

November 2004 - May 2005

. Typed legal documents and correspondence regarding child support

enforcement cases

. Copied legal documents for court runner to file with the courts

. Handled incoming and outgoing mail specific to my attorney's

cases

. Docket preparation for attorney

. Ordered files from records room and child support account audits

as needed

. Data entry of tasks completed into SEA's database and legal unit

tracking software

TEMPORARY EMPLOYMENT

February 2004 - November 2004

Agencies: Office Team, Randstad North America, Talent Tree, Crown

Personnel Services

. Answered phones, handled mail, greeted visitors, data entry

. Typed correspondence and legal documents, copied documents for filing

with the courts

. Sorted incoming invoices, matched up expense check copies to invoices,

filed processed invoices

. Printed mortgage documents and verified test documents on new printers

against master sets

MIDWEST ABSTRACT COMPANY; Receptionist

June 2003 - November 2003

. Answered calls on a small (less than 10) multi-line telephone system

. Greeted and attended to customers

. Data entry of title search orders from area lenders

. Set up new loan closing files, faxed requests for surveys on properties

. Handled mail and courier delivered packages

. Printed daily source of business report

. Took down preliminary title search orders over the phone

TEMPORARY EMPLOYMENT

November 2002 - June 2003

Agencies: Belcan Staffing Services, Remedy Intelligent Staffing

. Answered phones, distributed mail and packages

. Data entry, fax transmissions

. Typed pages of a departmental manual into department's computer network

at Wright State University

. Filing, photocopying, matching incoming invoices with purchase orders,

and other clerical duties as requested

WRIGHT-PATTERSON AIR FORCE BASE; HMMS Data Entry Technician

November 1995 - November 2002

Government contractors (employers) during tenure:

NCI Information Systems; ENMAX Corporation; Environmax, Inc.

. Performed data entry of Material Safety Data Sheets (MSDS) into

Hazardous

Material Management System (HMMS) database and filed hard

copies

. Logged MSDS for input into MSDS log database on 88th ABW Environmental

Management web site

. Created MSDS input request form for the 88th ABW Environmental

Management web site for

requesting electronic upload of MSDS data from an online

database into WPAFB's HMMS database

. Contacted manufacturers occasionally for additional information and

clarification of MSDS data

. Utilized references and online resources to obtain missing data

. Provided various forms of customer service

GOVERNMENT CLEARANCE: Passed NACI federal background investigation,

2008

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