Customer Service Manager
Resume:
Beth Critchelow
Leitchfield, KY 42754
_______________________________________________
Objective:
To further develop communications and marketing experience, in the interest
of personal professional growth while providing superior service to Drury
Inn's future success.
Experience:
Hatfield Inn
Clerk/Billings Management
2007-
present
Managing and prospering two separate billing accounts, through accounts
payable and accounts receivable. Organizing, designing, and managing
internet marketing techniques, such as the company website, Facebook
networking page, company photo shoot, and review of Google analytic
reports. Developed lasting business relationships for collections and
marketing purposes. Responsible for filing, data entry, partial hotel
inventory, managing multiple phone lines, resolving customer disputes, and
reforming policy, service standards, and organizational techniques.
Wilson Dental Clinic Assistant Office Manager
2005-2007
Responsibilities included filing, billing, data entry, insurance claims,
scheduling appointments for three doctors (two of which were identical
twins), answering multiple phone lines, office inventory, and financial
deposits. Also, worked independently for one month while Office Manager
was on leave, duties included resolving customer disputes and insurance
discrepancies, as well as overseeing office relations.
Wal-Mart Supercenter Sales Clerk
2003-2005
Worked in various areas of the company answering multiple phone lines,
assisting in cleanliness and inventory control, overseeing financial
transactions, and assuring customers of a safe, friendly environment.
Education:
University of Phoenix Online B.S. Business/Marketing
2008-Present
Phoenix, AZ 3.3 GPA
Additional college courses include:
Website Development, Medical Law and Ethics, Medical Terminology, Anatomy,
and Psychology.
Skills:
Proficient in MSOffice Professional; 60 WPM; 150 ten-key; easily adaptable
to new computer programs; capable of multi-tasking; public relations;
excellent customer service attitude; friendly phone voice; familiar with
HIPAA.
References: Available upon request.
Contact this candidate