Customer Service High School

ALISHAE WILLIAMS

*** ******** ****** ** • Texarkana, Arkansas • 71854

Cell: 903-***-****

Home: 870-***-****

***************@*****.***

Seek a Challenging Position

A highly talented Billing Clerk with huge experience in performing a variety of complex

clerical and accounting functions for transportation billing, including verification of

invoice information, maintenance of third party billing records, and resolution of a

variety of problems; following up on submitted invoices and billing; resubmitting

invoices and resolving problems.

Summary of Qualifications

2 years experience.

Strong ability to interact and communicate with people over the telephone, often in

stressful situations.

Uncommon ability to use independent judgment and to manage and impart confidential

information.

Remarkable ability to communicate effectively, both orally and in writing.

In-depth knowledge of billing procedures - submission of invoices, to customers.

Considerable data entry and word processing skills.

Enviable ability to verify data input and correct errors.

Excellent records maintenance skills.

Strong ability to gather data, compile information, and prepare reports.

Excellent knowledge of reading contracts and customer service skills.

Remarkable experience with Microsoft Office suite, Word, Excel, Outlook. AS400

program

Great typing skill

Strong ability to efficiently and effectively perform billing activities.

Exceptional ability to prioritize work to meet goals and objectives within acceptable

time frames.

Professional Experience

Southern Refrigerated Transport, Texarkana, AR 2008 - Jan. 2010

Billing Clerk

Calculate a statement, compile documents and records, such as purchase orders, and

sales tickets, then tally the bill and calculate if any discounts or special rates

apply.

Maintain supporting documentation files and current customer addresses.

Process customers’ statements, key data, post transactions, and verify accuracy of

input to reports generated.

Research and respond by telephone and in writing to customers inquiries regarding

billing issues and problems.

Follow up on submitted invoices.

Monitor unpaid invoices.

Resubmit invoices as necessary.

Receive and receipt cash items and third party reimbursements.

Post and reconcile payments.

Balance daily batches and report; prepare income reports and statistics.

Distribute reports.

Maintain customer information and data collection systems.

Participate in development of organization procedures and update of forms and

manuals.

Perform a variety of general clerical duties, including telephone reception, mail

distribution, and other routine functions.

Assist in preparing documentation and responses for legal inquiries, litigation, and

court appearances.

Ensure strict confidentiality of financial records.

Perform miscellaneous job-related duties as assigned.

Southern Refrigerated Transport, Texarkana AR 2008

Mail Clerk

Operate billing machines, which print out the bills and then stuff them into envelopes

Send off bills to customers electronically via e-mail, which the customers then pay

online or automatically with a credit card or bank transfer

Handle billing questions from customers

Send, receive, and print emails

File and organize bills and file room

Send and receive fax

Address and stamp envelopes

Commercial National Bank, Texarkana, AR 2007

Bank Teller

Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate

daily transactions using computers, calculators, or adding machines.

Cashed checks and pay out money after verifying that signatures are correct, that

written and numerical amounts agree, and that accounts have sufficient funds.

Received checks and cash for deposit, verify amounts, and check accuracy of deposit

slips.

Examined checks for endorsements and to verify other information such as dates,

bank names, identification of the persons receiving payments and the legality of

the documents.

Entered customers' transactions into computers to record transactions and issue

computer-generated receipts.

Counted currency, coins, and checks received, by hand or using currency-counting

machine, to prepare them for deposit or shipment to branch banks or the Federal

Reserve Bank.

Identified transaction mistakes when debits and credits do not balance.

Prepared and verify cashier's checks.

Arranged monies received in cash boxes and coin dispensers according to

denomination.

Processed transactions such as term deposits, retirement savings plan contributions,

automated teller transactions, night deposits, and mail deposits.

Education

ARKANSAS HIGH SCHOOL, Texarkana AR

High School Diploma 2002-2006

TEXARKANA COLLEGE, Texarkana TX

2007-2008

H&R BLOCK INCOME TAX COURSE

2007-2008

Learned how to prepare taxes

RELEVANT COURSES

Business Communications

Banking and Financing

Business Computer Applications

Oral Communications

Spreadsheet Applications

Desktop Publishing

Multimedia

Business Principles

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