Manager Management

James T. Pianki

*** ******** **. (c) 248-***-****

Milford, MI 48381 abh7ms@r.postjobfree.com

CAREER SUMMARY

IT turn-around specialist with 20+ years of management experience in the

health care, marketing, education, nuclear energy, and technology sectors.

A Senior Information Technology Executive who specializes in organizational

change and leadership development while driving organizations to a more

efficient and improved ability to deliver services. Significant experience

building security, infrastructure, and project management portfolios.

Certified ITIL Expert on v2 and v3. Experience building successful programs

to meet regulatory obligations such as Sarbanes-Oxley, HIPAA, and PCI. A

proven mentor, motivator, coach, and teacher, building technology people and

teams. A strong communicator and relationship builder who is able to

communicate effectively with business and technology groups. Experience

managing large budgets and driving significant cost savings and efficiencies

while aligning the IT groups more closely with the business.

PROFESSIONAL EXPERIENCE

2010 - Director of Systems Engineering: Fry Inc.

2009 Ann Arbor, MI (June 2009 - June 2010)

Manage Engineering groups across multiple offices helping deliver

ecommerce solutions and supporting the hosting environment for major

on-line retail clients of Fry Inc. This includes oversight of the WAN/LAN

infrastructure, security, all OS platforms (Unix/Linux/Windows), SQL

Server & Oracle databases, storage, security, and web application support:

Reorganized teams to leverage strengths and mitigate weaknesses

Reorganized and rebuilt Project Management operations within Operations

teams

Designed and implemented Problem Management program to address ongoing

issues

Created lifecycle management program to ensure the timely evaluation and

upgrades of technology

Developed & maintained vendor relationships for all technology

Implemented diverse virtualization methods for Unix/Linux platforms

Created a QA process to ensure high quality deliverables to internal &

external clients

Participated in the research and selection of DDoS security solutions

Led project to replace phone system with VoIP solution for 4 diverse

locations

Upgraded Incident & Change Management to accommodate expanded processes

2009 CIO Muskegon Community College: SunGard Higher Education

Muskegon, MI (January 2009 - June 2009)

Reported to the College President, responsible for oversight of all

technology personnel, strategic planning, budgeting, and delivery of

services for the institution.

Led completion of deployment of new college ERP system; Created plans and

organized teams to implement modules not yet installed, fix underutilized

capabilities and rework process flows

Reorganized IT teams to leverage individual strengths and better meet the

needs of the College

Implemented ITIL Framework to focus on service delivery; Trained IT on

ITIL concepts and practices

Managed $3M budget, worked with Academic Affairs to better utilize Grant

opportunities

Implemented Security Management Program to ensure regulatory compliance

Developed Strategic Planning and repeatable project management

capabilities

Enhanced & expand Instructional Design component using Blackboard &

associated tools

2009 - Siemens Enterprise Communications: Henry Ford Health Systems

2007 Rochester Hills, MI (August 2007 - January 2009)

Director of Infrastructure Services, (December 2007 - January 2009)

Hired to reorganize and rebuild an Infrastructure team and Project

Management Organization (PMO) of more than 200 IT personnel supporting 5

hospitals and over 100 regional clinics for Henry Ford Health Systems.

Core responsibility for the client's $75 million infrastructure budget and

delivery of services to the health system. Ownership of a large PMO of

over 30 people supporting creation of a new Electronic Medical Records

(EMR) system, building of a new hospital, transition of acquired

hospitals, enterprise VoIP conversion, enterprise wireless solution, as

well as many other large application development projects. Shared

responsibility for budgets and billing as well as expansion of services

for managed services organization.

Leadership - rebuilt teams, developed leaders, bridged gap between other

organizations, and established leadership development program for future

growth

Service Delivery - aligned services using the ITIL framework, trained

personnel, established process ownership, measurement, and process

improvement

Architecture - assessed architecture and established programs to

expand/enhance capabilities; the following areas are examples:

Virtualization (servers-VMware, Databases-HP Polyserve, Desktop-Citrix &

VMware)

Managed desktop - implemented centralized management, encryption, asset

control

Remote access - rebuilt DMZ, portals, VPN capability, & handheld device

management

PCI - Built program for addressing new regulations imposed by the payment

card industry to control and certify systems used for point-of-sale

activities

Migrated >15,000 off of GroupWise email system to Microsoft Exchange 2007

Enterprise Monitoring - implemented/integrated HP OpenView, MS SCOM, and

EMC Smarts

Rebuilt Security team and audit processes

Implementation of new Pathology lab system, ICU system, fetal monitoring

system, and Electronic Medical Records (EMR) system, and expanded

PeopleSoft ERP environment

Core team member of program to build new primary data center facility

Select Resources: Contracted to Siemens at Henry Ford Health System

Manager, Technical Support Teams (Contract August, 2007 - November, 2007)

Contracted to rebuild several dysfunctional teams within the IT

Infrastructure area at Henry Ford Health Systems. Rebuilt the Wintel,

Unix/Linux, Security, and Enterprise Monitoring teams while coaching other

leaders within the organization. Built problem management processes and

expanded incident & change management. Hired by Siemens within 4 months to

run entire operation.

2007 - BBDO Worldwide

1999 290 offices in 77 countries

BBDO Worldwide, Troy, MI (2002- 2007)

North American Director of Information Technology Operations, BBDO North

America

Selected to lead a consolidation and centralization of IT operations for

12 different business units across North America. Full responsibility for

rebuilding teams and infrastructure while maintaining systems in a

24x7x365 environment supporting 4000 users across 12 primary offices and

38 satellite offices. Responsible for ensuring compliance with all

regulatory and corporate governance standards including creation and

oversight of the processes necessary to verify compliance with

Sarbanes-Oxley. Responsible for 75 employees and $30M budget.

Reduced operating costs by over $6M annually by rebuilding teams,

consolidating data centers, standardizing equipment & practices, and

centralizing help desk services.

Improved customer satisfaction by implementing an IT Service Management

framework (ITIL) across all IT departments that delivered high quality

services in an efficient and reliable manner.

Consolidated all security into a single team and rebuilt infrastructure

and processes including internal and external audit programs

Developed internal audit processes to ensure Sarbanes-Oxley compliance

Created and managed technology plan for successful move of 350 seat call

center

BBDO Detroit, Troy, MI (2000-2002)

Vice President/Director of Information Technology Operations, BBDO

Detroit

Promoted from DBA/Operations Manager to oversee the merger of four

separate companies into a single entity and rebuild several failed IT

organizations. Responsible for 50 employees and contractors and $20M

budget.

Reduced operating costs $2M annually by building an internal team to

replace an outsourced technical help desk and network administration

contract.

Built out 3 new facilities and retired 3 older operations. Relocated over

2000 personnel over a one year period saving an estimated $3M by

utilizing internal resources.

Managed & standardized a Cisco/Checkpoint infrastructure supporting large

Sun UNIX, Linux, Microsoft 200X, Macintosh, and AS400/iSeries platforms.

Databases included Oracle, SQL Server, UDB and DB2. Deployed storage area

networks using Hitachi, Xiotech, HP, & Brocade.

Ross Roy Communications (a Division of BBDO), Bloomfield Hills, MI

(1999-2000)

Manager, Database Administration Group

Hired to rebuild a struggling DBA environment completing an Oracle

Financials implementation as well as a Siebel call center project. Given

responsibility for Unix and call center technology groups. Responsible

for 15 employees and an $8M budget.

1999 TUSC; The Ultimate Software Consultants, Farmington Hills, MI (1999)

Sr. Oracle Consultant

Supported several large Oracle projects at Stroh's and Blue Cross Blue

Shield

Certified Oracle DBA and Instructor

1998

RHI Consulting, Albany, NY (1998)

Sr. Oracle Consultant

Migrated a large document storage and retrieval system from Sybase to

Oracle for an on-line legal publishing company

1998 Knolls Atomic Power Labs: A division of General Electric and Lockheed

- Martin; established to support the Naval Nuclear Program; Niskayuna &

1985 West Milton, NY (1985-1998)

Manager, Radiation Health (1993 - 1998)

Program Manager for a large, multiyear, Oracle development project.

Responsible for 10 Oracle developers, DBAs, and analysts.

Managed daily operations of 5 technicians supporting plant radiation

health requirements

Education/ B.S. Computer Information Systems, Excelsior College, Albany, NY

Certificati ITIL Service Manager v2 & v3

on Certified Oracle DBA - 7.3

Systems Development - Institute for Computer Certified

Professionals (ICCP)

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