Manager Sales

Tina Grossman Bird

*** ******** *** ? Ormond Beach, Florida 32174

*********@*****.*** ? c 386-***-****

Well Rounded Business Professional

Dynamic, results driven retention strategist with a 25+ year record of

achievement and demonstrated success driving a multimillion-dollar revenue

growth while providing visionary management leadership in a highly

competitive market. Solid track record in building and training an

effective consulting group while increasing revenue and exceeding budget

goals. Tenacious in building new business, securing customer loyalty, and

forging strong relationships with internal departments to assure

departmental growth. Exceptional mentor and coach; combine business acumen

with innate leadership abilities to recruit, build and retain top-

performing consulting teams.

Key Strengths and Competencies:

? Product/Project Development . Marketing Management

. Retention & Growth Management . Time & Process Management

. Team Leadership, Coaching, and Mentoring . Self-Directed Work

Style

. Recruiting and Staffing Initiatives . Project

Management & Training

. Needs Assessment & Product Education .

Management of Cross-Functional Teams

. Medical Office Specialist .

Salesforce.com, CRM Administrator

. Human Recourse Specialist

. Telecommunications Infrastructure including Broadband Serves,

Fiber Optics, etc..

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Professional Experience

Accel Clinical Services, DeLand, Florida

Manager, Marketing & Recruiting Services (2008 - 2010)

Managed a bilingual patient recruitment team and built a process to

ensure qualified participants and flawless results. Also overseen the

marketing infrastructure from developing a marketing plan to execution

which included:

* Preparation of professional enrollment plans for presentation to

the pharmaceutical sponsor

* Request budgets for studies with depleted budgets

* Creative materials development

* Comply with IRB submissions of recruitment materials

* Facilitated media (TV, radio, print, direct mail, internet and

social media) planning, production, negotiation, and placement

* Metrics tracking and analysis of calls received for individual ad

campaigns

DMEautomotive, Daytona Beach, Florida

Marketing Account Consultant ( 2006 - 2008 )

Responsible for facilitating the automotive service marketing components

between Fixed Ops Manager and DMEautomotive while interacting with

dealership contact. Duties include customer retention, meeting monthly

review goals and training of system software interface. Assist Fixed Ops in

building processes and people to excel in Net Profitability and Customer

satisfaction through Retail Service in a high-volume store.

Selected Achievements:

* 2006 & 2007 Top Major Account Growth, Team Performance Award

* Developed Training and Process Material for Results Team Group

* Achieved Monthly Goals throughout tenure

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Tina Bird

100 Wilmette Ave ? Ormond Beach, Florida 32174

*********@*****.*** ? c 386-***-****

Cinergy Communications, Evansville, Indiana

Manager of Sales Engineering & Project Management Group ( 2003 - 2005)

Responsible for managing and grooming of Sales Engineers & Project Managers

through the Business Development Group. Daily activities include, but are

not limited to; the reviewing of performance and activities of the Sales

Engineers in the regions, engineering of network applications for advanced

products, providing pre-sales support and application design of CCC's

complex products and services. Train and develop Project & Product

Management Staff to achieve a more proficient installation process. Project

Managed Cisco VOIP installations and complex services between Sales

Engineering and Client, along with complex facilities based products from

conception to roll out to the sales force.

Cinergy Communications, Evansville, Indiana

Network Consulting Group Manager (2001 - 2003)

In charge of development of Network Consulting Group for CCC's Commercial

Business Unit. Department was developed to aid Account Executives in the

presale of CCC's complex products by solutions and application negotiation.

Direct Consultants and business development functions, including new

product rollouts, key account management, network applications, and

relationship development. Provided cross-functional team training, coaching

and mentoring. Design, implement, and execute various complex product plans

and programs for Commercial Business Unit. Group transitioned and split off

into the Sales Engineering and Project Management Group which was also

managed by myself.

Cinergy

Communications, Evansville, Indiana

Senior Account Manager ( 2000 - 2001 )

Managed Account Managers for Commercial Business Unit. Supported high end

business solutions for large Business clientele as well as Governmental

and Municipalities including creative relationship building, customer

application training and contract negotiation. Aided Account Executive Team

in project turn up of complex products and developed Training curriculum

for a seamless sell.

Selected Achievements:

* Earned multiple company awards on an individual as well as team

level in recognition of being a top performer.

* 2004 Received Department of the Year award for exceeding quota

of 210% towards company revenue growth for CCC's new Facilities-

Based Products.

* 2003 & 2004 Exceeded Company Goal in Revenue Sales for

Facilities-Based Products by >120% and awarded Best Success of

a Department, Network Consulting Group.

* Instrumental in complete turnaround of low performing Account

Executive Team; set higher expectations and instituted

individual team member accountability resulting in 250% revenue

increase within a fiscal year.

* Exceeded all quotas throughout tenure; averaged more than $22

million in annual revenue by bringing high end clients to

network.

* Awarded Company trips throughout tenure for exceeding

individual goals.

* Instrumental role in negotiating and executing network plan

for CCC's largest client, EarthLink which brought in $1.5

million in annual revenue.

.

MCI WorldCom, Evansville, Indiana

Executive Assistant of Operations ( 1991 - 1999 )

Provide high-level administrative support to VP of Operations of leading

Telecommunications Industry. Oversaw a wide variety of administrative

functions, supporting all executive-level projects and information-

management processes. Compiled and analyzed data from monthly reports to

executive management. Developed internal correspondence that facilitated

effective communication and transfer of information between five regional

offices. Served as a liaison between sales, operations and vendors. Multi

job responsibilities that including interfacing between merged

corporations, restructure of Regional Call Centers and Network Engineering.

Selected Achievements:

* WorldCom Presidents Club throughout tenure for outstanding

performance.

* Awarded stock options as gesture of appreciation 1997 - 1999 for

exceeding individual goals

* Developed curriculum for training department that lead to

conception of MCI University.

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Tina Bird

100 Wilmette Ave ? Ormond Beach, Florida 32174

*********@*****.*** ? c 386-***-****

McGruder & Associates, Memphis, Tennessee

Medical Office Manager ( 1985 - 1990 )

Directed day-to-day office operations for a medical group practice.

Provided fundamental support to medical office staff that consisted of

office specialist, medical billing and medical assistants. Managed and

conducted HR responsibilities, medical billing and coding, A/P, A/R and

payroll,oversee administrative budget. Prepared expense reports, credit

card/bank reconciliations, financial statements and general ledger.

Purchased all hardware and software, performed application upgrades, and

trained staff in use of office computer resources as well as front office

support.

Education and Credentials

Bachelor of Business Administration (BBA) . University of Memphis,

Memphis Tennessee

Professional Development:

. Fred Pryor Seminars for Personal & Professional Growth

. Project Management Certified

. Time Management - Managing Multi Task and Projects

. Team-Building, Mentoring, and Coaching Skills for

Managers

. Business Writing for Results

. Account Management, building credibility and relations

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