Customer Service Technician

Terry Ruble

P.O. Box ***

479-***-****

Westfork AR, 72774

*****-**@*******.***

BACKGROUND

* Mainframe Operations * PC Hardware/Software *

Networks/Communications

* System Administrator * Customer Service/Support * Production

Scheduling & Logistics

* Helpdesk Operations * IT Manufacturing Support * Production

Control Systems

* Glory Field Technician * Mission Critical Analysis *

Electrical/Mechanical Troubleshooting

* Canon Field Technician * Home Renovation * Automated

Warehouse Systems

WORK HISTORY

2008- Self Employed, Fayetteville AR HOME

RENOVATION

Present Install/repair residential: floors, walls, decks,

fixtures, windows, cabinets, plumbing.

2006- Business Machine Systems, Springdale AR FIELD

ENGINEER

2008 Certified as Canon Image Filing Systems (IFS)

Hardware/Software Technician.

Diagnose/service Canon document scanners. Order, receive &

inventory parts. Install:

drivers, firmware, scanning utilities & interact with

customer proprietary software.

In addition: Electrical/Mechanical Technician servicing

Glory banking equipment.

2002- Self Employed, Bella Vista AR HOME

RESTORATION

2005 Restore bathrooms, kitchens & internal/external

structures.

1998- Volvo Trucks of North America, Dublin VA SYSTEM

TECHNICIAN (IT)

2002 Implement new production scheduling system/software.

Schedule/coordinate build dates,

determine production constraints/priorities. Provide

system maintenance & support.

Handled System Administrator duties for Automated

Storage & Retrieval System (ASRS). Manage VAX 3100's

communication devices, logs, hardware/software

& database. Provide mission critical

upgrades/support. Provide Production

Management/Engineering with technical support &

project management.

Handled System Administrator duties for

Production Control System.

Responsible for 30 workstations providing

tracking & specifications.

1997- Advance Auto Parts, Roanoke VA MAINFRAME

OPERATOR

1998 Mainframe operations for AS/400e systems & subsystems.

Upload store sales &

inventory, via satellite system. Support Helpdesk &

replenishment operations.

1994- AAA Business Machines, Fayetteville AR SERVICE

TECHNICIAN

1996 Completed technical certification to service/maintain

Sharp copiers. Establish good

customer relations while troubleshooting/resolving

electrical/mechanical issues.

1987- Tyson Foods, Springdale AR MAINFRAME OPERATOR

1994 Operated VAX, IBM & UNISYS mainframe systems with 2000

users at 250 remote

locations. Provide front in user support. Manage

computer/communications hardware.

Handled additional obligations in Systems, Networks,

Programming & Accounting.

Terry Ruble Page 2

Tyson Foods Specific Responsibilities

> Monitor transactions in process (TIP); operate input/output

devices.

> Troubleshoot peripherals, applications, communications, networks

& data circuits.

> Coordinate production schedules; determine priorities.

> Develop computer operating instructions & training procedures.

> Interact with batch processing; determine status of process &

pending jobs.

> Serve as liaison for Users, Systems, Programming, Networks &

Accounting.

> Restore/backup files & tape vault management.

> Assist with mainframe conversions & data migration.

> Modify command streams; interpret log files.

> Manage passwords, computer room security & uninterruptable power

supply.

> Develop/test emergency backup procedures for mission critical

events.

> Provide Operations & Helpdesk personnel training.

________________________EDUCATION___________________________

NW Technical Institute, Springdale AR Computer Information

Systems

Sharp Training Facilities, Dallas TX Sharp Electronics

_______________________CERTIFICATES_________________________

Canon Image Filing Systems (Document Scanners, Check

Readers, Software)

Sharp Electronics/Mechanical Tech (Sharp 2025, 2035, 2112)

Copy Machines

OpenVMS Operator (VAX 9000 & VAX10000) Mainframe Cluster

Systems

______________________OTHER

TRAINING_______________________

Safety, Quality Control, Supervisor, ISO Environmental,

Industrial Process

CAREER EXPERIENCE SUMMARY

In Years

* 15 Technology * 7 Mission Critical * 4

Electronics Tech

* 3 PC Hardware * 4 Customer Service * 4

Industrial Process

* 7 Mainframe OPS * 6 Networks * 9 PC

Software/OS

* 7 Manufacturing * 6 Helpdesk * 4

Production Scheduling

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