GAYLE BERGERON

**** *. ****** *****

Greenfield, Wisconsin 53221

920-***-****

abh7kj@r.postjobfree.com

BACKGROUND SUMMARY

Customer Service Professional with extensive experience in diverse areas of

insurance environments. Strong ability to interpret policy language

analyze situations to expedite resolution and ensure client satisfaction.

Expertise in:

. Client Relations

. Issue Resolution

. Loss Adjudication

. Liability

. Subrogation

. Compliance

PROFESSIONAL EXPERIENCE

TRAVELERS INDEMNITY COMPANY, Milwaukee, WI 1993 to 2009

Insurance company offering property/casualty insurance and surety products

and services to businesses, organizations and individuals.

Subrogation Loss Coordinator 2006 to 2009

Responsible for reviewing first party property losses to determine

likelihood of subrogation recovery.

. Reviewed over 200 property loss notices daily, ensuring accurate

analysis needed for appropriate recovery processes.

. Assigned losses as appropriate within a highly specific and

technical matrix achieving a 99% compliance/appropriateness ratio.

Subrogation Representative 1998 to 2006

Responsible for investigating first party property losses for third

party liability.

. Thoroughly researched, documented and proved third party liability

to ensure recovery of settlement monies.

. Consistently achieved 98% compliance with protocols and targeted

monthly, quarterly and annual thresholds, maximizing profitability

while meeting revenue goals.

. Key member of subrogation design team to work with adjusters,

insureds, engineers and contractors, improving protocols and

processes that resulted in revenue recovery.

Liability Loss Representative 1993 to 1998

Adjudicated third party liability losses with exposures to $1 million.

. Achieved or exceeded performance standards for adjudication of

liability losses, enhancing brand recognition while maximizing

profitability.

Prior to 1993

Held progressive responsible positions in diverse insurance environments.

EDUCATION AND TRAINING

BA, Cardinal Stritch University, Fox Point, WI

Property/Casualty and Life/Health

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