Customer Service Manager

Rebekah Jennings

*** ******** ***** *******, ** *7716 202-***-**** Email:

abh7ij@r.postjobfree.com

Summary of Qualifications

Results-driven, eager Marketing and Customer Service professional with 9

years of experience in sales and public relations sectors; 6 years of

management experience. Cross-functional expertise supporting business

functions, including Customer Relations, Community Liaison, Contract

Development/Procurements, Project Planning/Coordination, Staff

Coordination, and Budget Analysis. Good-humored, detail-oriented, intuitive

and motivated.

Education

Coursework in Journalism, University of Maryland, College Park, MD

August 2006-April 2007

B.S., Foreign Service, Georgetown University, Washington, DC

May 2005

Certificate of Study, Corvinus University of Budapest

May 2003

Professional Experience

Marketing and Program Coordinator

March 2010-July 2010

Homeland Security Outlook/ Neak Media

Worked with government and industry leaders to create and execute events,

trainings and webinars for the homeland security community.

. Created and directed marketing campaigns for homeland security clients

including the Chertoff Group, NovaDatacom and BioDefense Corporation.

. Redesigned and expanded industry-focused newsletter.

. Executed information campaigns using advanced e-mail marketing and

database system.

. Designed digital and print informational and promotional materials.

Marketing and Beverage Director

July 2009-January 2010

Blue Ridge Restaurant

Worked six days a week in order to launch new nationally recognized

restaurant.

. Organized community-wide promotional events.

. Helped design core cocktail menu for sustainability focused

restaurant.

. Conducted weekly inventory within multi-concept restaurant company.

. Handled all aspects of new bar and service staff training.

. Developed continuing education for multiple restaurants within

company.

Guest Services Manager

November 2008-May 2009

Busboys & Poets

Events and Bar Manager for nationally recognized restaurant group and event

space.

. Designed and executed over 100 issue-focused events for the

Progressive community.

. Handled all aspects of media coordination.

. Revived and renegotiated relationships with vendors and suppliers to

ensure maximum accountability within a developing bar culture.

. Redesigned inventory and pricing structures to maximize efficiency and

costs.

. Standardized hiring procedures for new bar staff.

. Oversaw hiring, training, budgeting and scheduling.

Manager August 2003-May 2005;

March 2007-November 2008

Capital Restaurant Concepts

Promoted 4 times while excelling in fast-paced, high-volume, high-stress

customer service environment.

. Cultivated direct relationships with owners, senior management,

external clients, vendors and consultants.

. Coordinated, managed and developed diverse staffs of over 70 people.

. Developed requirements, budgets and schedules.

. Held over 30 conflict resolution meetings with staff, upper management

and community members.

. Oversaw hiring, training and development of over 100 new personnel.

. Created and executed training programs for new employees as well as

the continuing education of senior staff.

. Oversaw the creation and sale of company-based products and the

implementation of promotional advertising programs.

. Coordinated company participation in community events such as Taste of

DC, Taste of Georgetown, DC Restaurant Week, and DC Barbeque Battle.

Associate

August 2008-November 2008

International VAT Consulting Group

Handled all aspects of contracted direct marketing campaign including

telemarketing and distribution of both digital and print materials.

Contributing Reporter

August 2006-December 2006

U-Wire

Online reporter for university newswire service. Articles published in over

15 newspapers around the country and online.

Contributing Reporter

August 2006-December 2006

Prince George's Sentinel

Reporter for community focused, locally based weekly in Prince George's

County. Covered a variety of subjects while developing relationships

within Prince George's County and the greater Washington area.

Head Intern January

2001-December 2002

Office of Senator John Edwards, United States Senate

. Served as an unpaid legislative correspondent focusing on veterans',

agricultural, and technology issues.

. Conducted weekly constituent meetings with the Senator known as

"Tarheel Thursdays;" duties included catering scheduling and setup,

location coordination, and handling of all VIP attendees.

. Coordinated direct mail and phone campaigns.

. Assisted in the scheduling and training of new intern staff.

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