Manager Customer Service

Andrea Sitzmann

***** **** ****** • Merrill, IA, 51038

Home: 712-***-**** • Cell: 712-***-**** • Email: ********@*******.***

ASSOCIATE MARKETING MANAGER

• Direct market research experience; Conducted focus groups and market analysis

• Prepares SWOT analysis, Porters Fives Forces, and Product-Market Opportunity Matrix

• Created multi media and print advertising mock campaigns; Knowledgeable in graphic design

• Strong communication and interpersonal skills; Demonstrated ability to work with diverse populations

• Direct management experience; Supervised, Trained, and Scheduled employees

EDUCATION

Bachelor of Science, Southwest Minnesota State University, Marshall, MN May 2009

Major: Marketing GPA: 3.17; Deans List

Major: Business Administration; Human Resources Management

Relevant Coursework

• Strategic Marketing Policy • Leadership and Team Management • Advertising Management • Diversity

Management • Intro to Marketing • Concepts of Graphic Design • E-Commerce • Professional Selling

MARKETING PROJECTS

Marketing Research Project, Marketing Research Course Spring 2009

• Met with local business to determine research goal; Management and researched questions were

formulated

• Conducted secondary research, focus groups, convenience sampling surveys, and data analysis

• Statistical analysis utilizing SPSS; Cross tabulation to check relevance between survey questions

• Presented research to employer; offered conclusions and recommendations for increasing profitably

with college students

WORK EXPERIENCE

Account Executive, Powell Broadcasting, Sioux City, IA June 2010-Present

• Communicated effectively with clients to maximize sales and profit of their company.

• Called on prospects and presented proposals of various options for advertising.

• Studied demographic data and client profiles to identify target market.

Studio Sales Associate, Portrait Innovations, Sioux City, IA June 2009-June 2010

• Offered excellent customer service and maintained a pleasant atmosphere to all clients.

• Maintained outstanding sales averages each week to meet individual goals and company goals.

• Developed many different photographs and creative ideas to satisfy customers.

Child Care Aid, Holy Redeemer School, Marshall, MN Feb 2009-May 2009

• Provided guidance and support to children and pre-teen students by listening and advising.

• Managed and coordinated children activities during their after-school free time.

• Maintained a quiet and safe environment for children to do their homework and other activities.

Lifeguard and Swim Instructor, YMCA, Marshall, MN Sept 2006-Oct 2008

• Provided emergency care and treatment as required until the arrival of emergency medical services.

• Developed strong working relationships with coworkers and adult, teenage, and child members.

• Coordinated and conducted activities for multiple levels of swimming lessons for all different age groups.

Assistant Manager, Loring Memorial Aquatic and Fitness Center, Kingsley, IA Summers 2007 &2008

• Supported pool manager in supervising all seasonal staff members.

• Aided pool manager with scheduling of staff members and maintaining time sheets and hourly records.

• Assisted in collecting, counting, and recording all pool receipts including season passes,

swimming lesson sign-up, and concession stand.

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