Customer Service Sales

Sarah Minard

Sarah Minard

**** ******** **. #*, ****, NV 89801

775-***-****, *********@*****.***

Objective

To obtain a professional career in business management and/or the accounting field.

Skills & Qualifications

Customer service; greets customers upon arrival and on the phone

Answer multi-line phone and voice-mail systems

Make appointments and reservations

Strong management and leadership, including hiring, interviewing and training of new employees

Prepare and process outgoing and incoming mail

Order supplies on an as-needed basis

Create and update various spreadsheets and documents, including completing and reviewing monthly sales, revenues, and inventory

Ability to communicate proper information accurately

Extensive computer experience

Experience

La Costa Glen, Carlsbad, CA 10/2009-08/2010

Administrative Assistant

Support the Marketing Coordinator and Marketing team with general clerical duties, such as copying, scanning, faxing, and collatin

Provide community tours to visitors as needed

Mailing brochures as needed by the Marketing team, as well as monthly newsletters

Create mailing lists from the internal database

Receive daily Website Inquiries, enter into sales database, and distribute to appropriate Marketing Representative

Analyze and proof read any new and current marketing collateral

Ensure that the inventory for marketing materials and other essential supplies are available and up-to-date

Organize and create detailed records of current and future depositors

Assist in processing sales paperwork

Assist with processing deposits and refunds

Country Hearth Inn & Suites, Elko, NV 4/2008-2/2009

General Manager

Create and maintain good public relations with the city and other businesses

Create and maintain professional relationships with local companies to increase sales revenue

Engage in inspections to ensure the building is up-to-code and guidelines are being met and followed

Maintain proper disciplinary actions and appropriate praise throughout all departments

Create and implement new and existing policies and procedures

Conduct monthly staff meetings

Daily duties include, but are not limited to, front desk operations as well as housekeeping and maintenance functions, reporting dail

revenues to the corporate office

Sarah Minard

Experience in accounts receivable and accounts payable

Reconcile all credit card reports and amounts as well as all cash drops and deposits

Prepare and process vendor invoices to send to the corporate office

Holiday Inn Express, Elko, NV 2/2008-4/2008

Front Desk Agent April 2008-Promoted to GM at a sister property (Country Hearth Inn)

Check in and check out guests

Answer guest inquiries, or find the correct and complete answer for them

Daily paperwork included reviewing all credit card and cash totals

Assist General Manager in daily functions, such as reconciling credit card reports and various office tasks

Education

Great Basin College, Elko, NV 1 years completed

Pursuing degree in Accounting/Business Management

Completed several management courses, including human resources management and business management

Completed some intermediate accounting classes

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