Project Manager Customer Service

Mark C Hermacinski

**** ******* **** ( West Chester, Ohio 45069 ( ********@***.*** ( 513-847-

0670

Qualifications Summary

Accomplished Professional with comprehensive experience directing

distribution, warehousing, and logistics functions to achieve corporate

goals. Background includes managing business operations and leading

process improvement initiatives to improve efficiency and accuracy, reduce

expenditures, and positively impact the bottom line. Skilled at

cultivating working partnerships with external business partners to enhance

operations and support cost-containment. A respected leader and solution

provider; dedicated to surpassing organizational objectives. Additional

areas of expertise include:

P&L Development Staff Management & Loss Prevention

Development

Inventory Management Warehouse Management Contract Negotiations

Systems

Transportation Management Regulatory Compliance Customer Service

Labor Relations Strategic Planning Operations Management

Value to an organization

> REDUCED MILEAGE DRIVEN 30,000+ PER PERIOD WHILE IMPROVING CUBE

UTILIZATION THROUGH DEVELOPMENT AND IMPLEMENTATION OF STRATEGIC OUTBOUND

ROUTES.

> Cut expenditures $24,000 annually by reviewing vendor agreements to

identify discrepancies and redundancies and monitor all purchases.

> Realized a net improvement of $63,000 by leading damage reduction

initiatives, including changing rack profiles to minimize second level

section and developing a selector and forklift training observation

program.

> Spearheaded an inventory loss reduction program resulting in a $24,000

reduction in losses by improving the selector accuracy, receiving

practices, and inventory control processes.

> Managed workers compensation claims maintaining claim costs at $90,000

under budget.

> Served as the team transition leader overseeing operations transition to

a new facility; transferred product between sites, managed staffing at

both facilities, and maintained seamless business operations completing

initiative within established time and budget parameters.

> Project manager for labor standards with RF implementation within a union

environment.

> Co-Project Manager for FASCOR WMS, integrating RF technology and

Vocollect voice selection.

PROFESSIONAL EXPERIENCE

CROSSET COMPANY, INDEPENDENCE, KENTUCKY (2008-6/2010)

Operations Manager

< Manage all aspects of a $125million produce distribution center,

including transportation, safety, and warehouse functions for a full line

conventional, organic and floral distribution center. Supplied 2 Kroger

Distribution Centers with Organic produce as well as delivered direct to

local stores in the Cincinnati/Northern Kentucky area.

< Increased organic repackaging throughput by 40%, while reducing labor

hours with increased sales volume.

< Increased warehouse throughput from 95 cases per hour to 125 cases per

hour.

< Increased fleet miles per gallon from 6.0 to 6.5 through monitoring and

administering the on board tractor computer system.

< Decreased miles driven by 3000 miles per period through route

optimization and improved scheduling of deliveries.

< Successfully implemented FASCOR WMS, integrating RF technology and

Vocollect Voice Selection.

Nash Finch Company, Cincinnati, Ohio (2005-2008)

Director of Distribution

< Oversee and managed all aspects of a $200million full line grocery

distribution center operation, including personnel management,

maintenance, transportation, safety, and warehouse functions in support

of corporate objectives.

< Realize $215,000 in annual cost savings by optimizing delivery routes

resulting in improved mileage, increased backhaul, and reduced driver

ranks.

< Drive energy conservation efforts reducing occupancy expenses $146,000

annually by adjusting peak time usage and temperature settings in a

refrigerated warehouse setting.

< Serve as an integral member of the contract negotiation team and lead

efforts to negotiate a five-year agreement ensuring uninterrupted

business operations.

< Spearhead service level initiatives and exceed minimum service levels

while maintaining the corporation's highest levels by working with

procurement to identify and prioritize inbound loads that could adversely

affect service level.

< Lead client satisfaction and retention efforts by streamlining operations

to reduce shipment error, shortages, and damages while beating

established on time performance goals.

< Reduce supply and repair expenses $24,000 over 12-month period by

successfully negotiating warehouse and transportation supply agreements.

Roundy's Supermarkets Inc., Oconomowoc, Wisconsin (1998-2005)

Director of Warehousing

< Managed all warehousing operations for a $1.2 billion full-line grocery

retail distributor, including administrative and financial management

functions.

< Operated three separate warehouses, one satellite storage facility while

utilizing an off site 3PL for frozen receiving and storage.

< Developed and implemented standard training protocols utilized for the

internal supervisor-training program.

< Led process improvement initiatives implementing Vocollect selection

technology resulting in a reduction of delivery shortages and reduced mis-

ships, while improving customer service and accurate inventory.

< Designed and instituted performance and quality improvement programs

resulting in increased productivity while maintaining company standards.

Nash Finch Company, Wilmington, North Carolina, Statesboro, Georgia and

Omaha, Nebraska (1995-1998)

Warehouse Superintendent and Manager

< Oversaw the facility closing and integration of the 200,000 square feet

Macon, Georgia site with the 263,000 square feet Statesboro, Georgia

facility, including designing, building, and opening a new 35,000 square

foot freezer component.

< Reduced produce quality credits $15,000 per period by improving selector

accuracy and improving the inspection program.

Education

Bachelor of Science in Business Management, University of Phoenix,

Milwaukee, Wisconsin (2005)

Affiliations

APICS (2005) and American Management Association (1999)

Professional Development

Six Sigma Leadership Training (2004) ( Managing Workforce Issues of Labor

and Employment Law (2003) ( Dale Carnegie (2001) ( Seven Habits of

Highly Effective People (1999) ( United Fruits and Vegetable Produce

Inspector Training (1995) ( Master Standard Data Application (1988)

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