Sales Management
Resume:
Angela Thomas
Great Mills, MD 20634
******.**.******@*****.***
OBJECTIVE: To obtain an Administrative Analyst position that enables me to
exercise and expand my knowledge of contract and operations
management.
SUMMARY:
. Highly skilled account specialist with experience administering
multi-million dollar contracts from point of project inception
to completion. Expertise inclusive of pre-award and post-award
contract management with emphasis on pre-qualification, bid
evaluation, request for proposal (RFP) preparation, rate
negotiating, and ensuring compliance of contract terms and
conditions.
. Held Secret level security clearance at the U.S. Department of
State.
. Energetic, ambitious, and strong ability to multi-task.
. Grasp concepts quickly, highly dependable, and punctual.
. Proficient in Microsoft Office Suite, Windows XP and 7, Email,
and the Internet.
EDUCATION: Bachelor of Science in Business Administration and Marketing
Towson University, Towson, MD, Awarded May 2007
EXPERIENCE: Account Specialist, July 2007 to Present, Choice Hotels
International Global Sales Department, Silver Spring, MD
. Contract Management
o Successfully oversee the solicitation of over 32 corporate
Request for Proposal (RFP) travel programs for major
clients such as Siemens and Northrop Grumman. Negotiation
activity contributes to driving more than $84M in corporate
travel business to Choice hotels worldwide.
o Thoroughly analyze contract specifications for corporate
travel programs. Interpret and communicate the client's
terms and conditions to all hoteliers solicited for the
procurement of hotel room rates and amenities.
o Proactively track and monitor RFP progress to ensure all
hotels solicited to bid on corporate travel business have
accurately responded and met the client's deadline.
o Administer quality control procedures for RFPs prior to
submitting data to corporate clients for review and
decision of award.
o Coordinate and perform contract close-out actions to ensure
hotel room rates are loaded and accessible to corporate
travel clients. Ensure terms and conditions comply with
client's corporate travel policies and regulations.
o Present findings associated with client rate audits then
review and recommend corrective actions and policy or
procedure improvements.
. Customer Relationship Management
o Educate, service, and coach hoteliers on analyzing and
structuring their corporate rate plans to increase hotel
market share and revenue.
o Collaborated with and conducted four training webinars for
10 international colleagues and 60 hoteliers regarding the
Choice's corporate RFP submission process.
o Respond to client and hotelier inquiries that come through
two departmental email and voicemail inboxes daily.
o Maintain critical contract files on shared network drives
and continuously update the departmental customer
relationship management (CRM) tool - Microsoft Dynamics
database with all information pertaining to corporate
travel accounts.
. Sales & Marketing
o Managed the Global Sales trade show booth at both the 2009
and 2010 annual Choice Hotels International conventions.
Interfaced with and advised the inquiries of clients and
hoteliers.
o Participated in a Sales Blitz, making over 20 sales calls a
week with national corporations to create awareness and
potential revenue for new Choice Hotels Brand - Cambria
Suites.
o Liaised with the Advertising department to create formal
advertising promotions, including the development of a
Travel Agent brochure entitled the "Inside Scoop".
o Received three Associate Corporate Excellence (ACE) cash
awards for exceptional account management and demonstrating
superb organizational and execution skills while managing
Choice Hotels International's most complex corporate
account valued at $2M.
Intern, June 2004 to January 2007, U.S. Department of State
Information Resource Management Bureau, Washington, DC
. Conducted research on Enterprise-wide Information Technology
(IT) software and hardware products while assisting in writing
cost estimates and Request for Quotes (RFQ).
. Assisted the Information Technology Change Control Board (IT
CCB) Manager with day-to-day management of software and hardware
baselines.
. Managed and updated official Department of State website using a
File Transfer Protocol (FTP) client.
. Produced meeting minutes for official IT CCB meetings and posted
them on the IT CCB website bi-weekly.
Student Consultant, August 2006 to December 2006, Towson University
College of Business and Economics (CBE), Towson, MD
. Served as a mentor and peer resource for CBE students by
counseling and advising on academic matters such class
scheduling, semester credits, financial aid, and fulfilling
general education requirements.
. Developed marketing strategies and materials such as brochures,
flyers, and newsletters for Student Academic Services and gave
Microsoft PowerPoint presentations to CBE students concerning
academic advising.
ACTIVITIES:
. Member, Choice Hotels Woman's Business Alliance (WBA), Jan. 08 -
Present
. President, Towson University American Marketing Association,
Feb. 06 - May 07
. Outstanding Graduate, College of Business and Economics (CBE),
May 07
. Member, CBE Student Leadership Council, Feb. 06 - May 07
. Mentor, Students Achieving Goals through Education (SAGE), Aug.
06 - May 07
REFERENCES: Available Upon Request.
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