Customer Service Quality

marnise coleman

**** ******* ******

#***

303-***-****

Denver, CO

80218

abh7e1@r.postjobfree.com

Seeking to return to Customer Service where I excelled for 11 years in

outstanding active listening, communication and problem solving skills to

increase business. Examples of customer service results/skills include:

. Responded to over 100 calls per day with proven results.

. Demonstrated great ability to work in a high stress and deadline

oriented environment.

. Provided outstanding customer service with focus on accuracy of all

information distributed.

Experience

SODEXO CAMPUS SERVICES at COLORADO CHRISTIAN UNIVERSITY, Lakewood, CO 2001

- 2010

Cook/Baker

. Calculated portions, weights and measures to ensure high quality baked

goods.

. Prepared, compounded, seasoned and cooked foods for salad/deli bar and

exhibition station

. Developed menus and observed company, state and federal standards

regarding sanitation and safety.

. Figured out how to solve a problem for a major customer when we were

short.

. Adapted well to last minute changes in daily responsibilities.

. Accomplished duties with minimum supervision.

STRINGS, Denver, CO 2001

Pantry Cook

. Prepared salads, appetizers, hors d'oeuvres, canap s, created specials

and plated desserts with precision and speed.

THE BROWN PALACE, Denver, CO 2000 - 2001

Garde Manger Cook

. Prepared salads, dressing, charcuterie items, cold appetizers and

buffet items independently and as a part of a team to meet daily

deadlines.

THE BROADMOOR, Colorado Springs, CO 2000

Culinary Internship

. Room service cook: multi-tasked, prepared amenities, hot and cold

items.

. Scaled and mixed ingredients for breads and muffins and shaped various

doughs as a part of a team.

UBS/Paine Webber, Weehawken, NJ 1987-1998

Retirement Account Clerk

. Analyzed data to determine IRA accounts ability to be approved for

death, divorce and disability distribution and processed paperwork

with the highest attention to detail.

. Answered all calls with prompt courteous service

. Corresponded with branches on inquires to approve accounts for

distribution

Education Technical Skills

Associate of Occupational Studies in Culinary Arts, New England Culinary

Institute, Montpelier, VT 2000

Bachelor of Arts in Economics, Rutgers University, New Brunswick, NJ 1986

Certification in Microsoft Word, Excel and Power Point

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