Customer Service Life Insurance

Nelisha T. Garza

**** ****** ****** ***. *** Shreveport, LA 71105

936-***-**** *********@*****.***

Objective:

To obtain a position as a sales associate, utilize skills learned through work experience,

and opportunity for growth and/or advancement.

Skills Profile

Great communication skills

Good organization and decision-making skills

Keen listening and mediating skills

Great customer service skills

Education, Licenses and Certifications

Northwestern State University, Natchitoches LA Nursing major/Psychology minor

Louisiana Department of Insurance Life, Health, and Accident License

Basic Life Support for Healthcare Providers

Employment History

Individual Producer, American Income Life Insurance Company 04/2010-present

Bossier City, LA

Sell life insurance and supplemental benefits to clients

Build rapport with clients and determine where coverage is needed

Save canceled policies

Host study groups for employees awaiting to take state exam

Receptionist, Metabolic Research Center

02/2010-04/2010

Shreveport, LA

Answered phones and faxed important client documents

Completed and filed paperwork

Assisted clients with merchandise, including checking out, providing information, and stocking

Assisted consultants with different tasks, such as "quick weighs" and blood pressure checks

Technical Support Engineer, US Support Company 05/2009-10/2010

Shreveport, LA

Promoted quality customer relations

Helped resolve customer issues

Performed basic troubleshooting steps on electronic devices

Notated on customer's accounts

Cashier/Shift Manager, McDonald's

09/2008-05/2009

Natchitoches, LA

Promoted quality customer relations

Processed cash and credit card transactions

Maintained inventory

Helped resolve customer issues

Resident Assistant, NSU Residential Life

08/2006-05/2008

Natchitoches, LA

Interacted with many residents

Planned and facilitated programs

Maintained a positive community environment

Resolve resident issues

Organized and filed paperwork

Customer Service Representative, Wal-Mart

02/2006-08/2006

Center, TX

Promoted quality customer relations

Processed cash, check, and credit card transactions

Maintained inventory

Resolved customer complaints

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