Management Risk

Christina J. Williams

**** ****** ****, *******, ** 38109

******@*****.*** 901-***-****

PROFESSIONAL PROFILE

Experienced healthcare professional with exceptional skills in social

service/ case management and a comprehensive background in providing safe,

quality patient care. Strengths include the development of successful

teaching strategies, building rapport and empowerment. Adept at decision

making, mobilizing resources, and achieving results. Possesses outstanding

interpersonal skills. Able to accurately type 60 wpm. Familiar with PCs and

Internet. Proficient in Microsoft Word, SPSS, and Power Point.

CORE COMPETENCIES

Patient Care - Professional Development - Risk Management - Performance

Improvement

EXPERIENCE

CMI, Memphis, TN

(2007-2009)

CASE MANAGEMENT/RISK MANAGEMENT

Responsible for youth and family care and an average case load of 48

patients.

* Provided support and expertise through comprehensive assessment,

planning, implementation of individual patient care plans; achieved

enhanced quality of patient management.

* Developing and implicating treatment and crisis plans; provided basic

levels of counseling to youths and their families

* Keeps abreast of relative patient safety standards, national safety

initiatives and outcome measures, as well as state and State and

Federal Abuse, potential adverse events, and forms and filing dates

YOUTH VILLAGES, Memphis, TN

(2006- 2007)

COUNSELOR

Performed patient assessments, identified patient and family needs;

instructed staff in appropriate discharge processes, evaluated transfers

and transitions.

* Responsibly handle crisis situations; assisted children who have been

temporarily removed from their homes because of mental, emotional, and

behavior problems.

* Directed/instructed teens and younger disturbed youths with the basic

essentials needs for proper development.

* Used the Re-education treatment model to aid in the redirection of the

child's behavior

Martin Health Care, Martin, TN

(2006)

INTERN

Respectively cared for the elderly

* Managed complex palliative care; listened to and understood the unique

needs of elderly patients; translated needs into compassionate actions

and support

EXPERIENCE (CONTINUED)

CDS Pathways, Martin, TN

(2005-2006)

INTERN

Outpatient Care

* Updated Chart Work

Martin Elementary, Martin, TN

(2005-2006)

STAFF INSTRUCTOR

Responsively interacted with elementary children enrolled in the after-

school program

Boys and Girls Club, Union City, TN

(2003-2006)

INSTRUCTOR

Tutored children ages 5- 12, Mentored young girls ages 11 and 12

EDUCATION

Bachelor of Arts / Sociology- Psychology

University of Tennessee at Martin

Masters of Business Administration Concentration in Health Services

Administration

Strayer University

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