Manager Customer Service

Resume:

Doris M. Givens

**** ******** ***

Contact: Home - 318-***-****

Alternate: Cell -318-***-**** or 318-***-****

Email: ***********@*****.***

Housekeeping Shift Manager:

Profile: Over 15 years of experience in the Hospitality Industry, reflecting all aspects of

housekeeping. Well organized, demonstrates self motivation, creativity to acheive both personal

goals and company goals.

Professional experience;

Horseshoe Casino Hotel

Bossier City La. ( June 3,1994 - July 31,2009)

1994-1995- Position: Guest room attendant: Responsibilities: to clean and maintain the guest

rooms in accordance with established hotel procedures. To clean a minimum of 16 to 20 rooms

per shift, to enteract with guest and other employee's in a courteous, empathetic and discreet

manner. To support and maintain company guidelines, while performing other duties as assigned.

1995-1997- Position: Floor supervisor/ shift supervisor: Responsibilities: to inspect rooms, to

ensure that the hotel's standards of quality were met. To provide the guest room attendants with

room corrections, follow through to ensure corrections were made. To maintain a work knowledge

of approved housekeeping methods and cleaning techniques, to train and supervise personnel

while assisting with the cleaning of rooms as the level of business dictates. ( worked all shifts):

1998-2006 - Position: Assistant Executive Housekeeper: Responsibilities: to assist the

housekeeping manager with room inspections to ensure the hotel's high standards on cleaning

procedures were being met. To schedule all rooms to be deep cleaned and carpets for

shampooing, twice monthly. Assist in taking end of the month inventory, breaking out and shutting

down the house, Over seeing rooms turned in a timely manner, payroll approved daily before

noon, to work varying schedules. To do weekly training recaps and daily buzz sessions with each

shift.

December 2006- July 31,2009- Position: Property Service Shift Manager: Responsibilities: to

assist the property service manager in all housekeeping activities for the hotel, boat and land

base facilities. Direct housekeeping programs to ensure clean, orderly and attractive conditions of

the establishment by performing the following duties.

Supervising indirectly a work force of approximately 300 or more employee's engaged in

housekeeping duties.

Interviewed and selected job applicants, rated subordinates, approved vacations and PTO's,

enforced policies and administered discipline. Planned work schedules to ensure adequate

service, implemented training and retraining programs, inspected daily the conditions of the

property. Submitted work orders for repairs and safety issues, inventory supplies and equipment,

investigate new and improved cleaning istruments and methods, complete and submitt over time

authorizations when applicable, submitt weekly department incentives, ensure payroll was correct

and approved on time, assist the property service manager in establishing standards for

personnel administration and performance. In the absence of the property service manager,

assume her duties.

Experience/ Education

15years plus/ High school diploma

Certificates of Rewards and Recognition:

Employee of the Month:

Excellent performance

Appreciation

Guest comment cards

Decrease in turn over

Excellent performance

Appreciation

Great Manager

Above & beyond

Superior team results ( Chairmans award winner)

13 years of service

Helping with special projects

Excellent customer service

Team player

Strong team support

Exceptional customer service

Good job

Employee special projects

Superbowl Sunday

15 years of service

Certificates of completion:

Peer hiring training

Basic word

Social style series

Conversion of HIS to LMS

Supervisor survival course

Knowledge base management

Risk control and safety work shop

Leadership certification

Preventing work place harassment

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