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Sales Customer Service

Location:
Melrose Park, IL, 60164
Posted:
November 06, 2010

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Resume:

Thomas J. Lichon _________________________________________________

**** *. ****** ***.

Melrose Park, IL 60164

Mobile: 847-***-****

Email: abh771@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Experienced in managing wholesale and retail businesses with annual

sales of $20 million

. Responsible for all P & L analysis and budgeting for various business

operations

. Interviewed, hired and trained staff in various support, sales and

management positions

. Responsible for marketing, pricing, and promotions in various business

units

. Directly responsible for overall sales growth and market penetration

into 26 Midwestern states, as well as Southwestern United States.

. Coordinated all activities relating to trade show events and training

seminars

. Able to retain a high number of associates by providing a safe,

enjoyable, rewarding and productive work environment

PROFESSIONAL EXPERIENCE

TUFF SHED, Streamwood, IL...5/2006 - Current

Sales Consultant/Marketing Manager/Retail Site Manager

. Sold storage solutions and building products to residential and

commercial prospects

. Conducted needs assessment for prospects to allow for a proper storage

solution

. Provided designed consultation, engineering and support

. Provided necessary construction management for smooth project

completion

. Trained other sales consultants, provided corporate marketing ideas

and managed sales center

BATH FITTER, Lombard, IL...1/2006 - 8/2006

Home Improvement Sales Consultant

. In-home presentation of bathroom remodel products

. Thorough assessment of required products for bathroom remodeling

. Completed client presentation and closed sale

. Trained incoming sales estimators

TALLMAN EQUIPMENT COMPANY, Bensenville, IL...5/2005 - 9/2005

Sales/Customer Service/Purchasing Associate

. Duties included processing incoming sales, customer service, inventory

control and purchasing

. Wrote SOP manual for sales, order processing and purchasing functions

ITAL GOURMET FOODS, Prospect Heights, IL...12/2004 - 5/2005

Operations and Sales Manager

. Responsible for office operations for a new food service distributor

. Managed sales and marketing segment of business, setting prices, sales

budget, marketing plan and soliciting new business.

MAS SALES, dba PASTA FACTORY, Northlake, IL...2/1985 - 1/2004

Retail Store Manager

. Hired as store manager for first retail location

. Designed operations manual for opening and franchising additional

units

. Expanded and created a full service catering operation delivering to

Chicago metro market

. Hired and trained staff for second location

MAS SALES, dba PASTA FACTORY, continued

Sales & Marketing Manager

. Established marketing plan and sales goals for Chicago metro market

via direct distribution

. Recruited and trained inside and outside sales staff

. Consistently increased sales for Chicago metro market

. Became involved in R & D to provide ongoing products into market

. Expanded product distribution to 26 Midwestern States and into major

foodservice chains

. Hire and trained broker representatives and trained distributor sales

representatives

. Developed a retail marketing plan covering all aspects of a new

retail pasta package

ODEUM SPORTS & EXPO CENTER, Villa Park, IL...1/1983 - 4/1985

Trade Show Technician

. Initially hired on a part-time basis in a position requiring the

ability to set-up and implement floor plans for trade shows or special

events. Required following OSHA guidelines, providing professionalism

and customer service in all activities.

. Promoted to a full time management position responsible for all set-up

operations, stage crew and building crews up to 35 on staff. Reviewed

and approved all floor plans and provided direct customer service to

client staff.

. Initiated building maintenance program to keep building and property

at its' best at all times.

. Assistant Operations and Event Coordinator

. Supervised entire building and operations staff

. Conducted customer service training for all operations and maintenance

staff

. Functioned as liaison between Odeum owners and trade show event

managers

SWEENEY OIL COMPANY, dba OMNI PETROLEUM COMPANY,

Chicago Metro, 5/1980 - 9/1983

Location Manager-Retail Convenient Food/Gas Center

. Hired as site manager with complete responsibility over location with

staff of 20 employees

. Responsible for all advertising, marketing, promotions and purchasing,

inventory and cash control

. Trained all employees in the skill of "plus selling" and exceeded all

sales goals on a consistent basis

New Construction Unit Manager

. Responsible for coordinating and general contracting renovation of

existing units

. Established new fast food deli program for new and existing units

. Responsible for consistent sales growth and increased profitability

Multi-Unit Manager

. Promoted to District Manager for four locations

. Developed sales training program for entire chain of retail centers

. Developed new cash control inventory program

OSCO DRUG COMPANY, Chicago Metro Market, 4/1976 - 4/1980

Receiving Clerk

. Hired on a part-time basis for the receiving department while

attending college

. Promoted to a full-time position, responsible for stocking, ordering,

inventory control, display set-up

Manager Trainee/Assistant Manager

. Offered a position in "Fast Track" management program

. Promoted to 2nd Assistant after 3 months of training

. Promoted to 1st Assistant after 6 months of training

. Responsible for store operations, budgeting, seasonal purchasing,

interviewing, hiring, & training

. Placed into a management position as trouble-shooter for internal

theft issues, inventory control and fill-in for managers on vacation.

EDUCATION

Triton Jr. College, River Grove, IL. Associates in Liberal Arts, Ongoing

Adult Education Courses

Loyola University, Chicago, IL. Majored in accounting & business management

Brigham Young University, Provo, UT. Majored in Accounting & Business

Management

Army R.O.T.C., while attending Loyola & Brigham Young University

Elmhurst College, Elmhurst, IL. Majored in business management, Bachelor of

Arts Degree



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