Customer Service Manager

**** ******* ***** ********, ** ***** 770-***-**** (h)

678-***-**** (c)

Tammy Flagg

Objective To continue with my career path within a service

industry that will utilize my current and past

skills, talents and expertise.

Experience 2009-2010 Ranstad/ADP Payroll Services

Payroll Service Representative,

Assist clients with calculating pay based on hours

worked, vacation time or holiday time and amounts

deducted for taxes, health care benefits, pensions

and savings plans.

Research payroll discrepancies and provide

permanent solutions on how to resolve the

discrepancies going forward.

Assist clients with report writing needs.

Research tax matters such as tax notices from

federal and state agencies.

Insure accurate changes in State Unemployment

Insurance (SUI) rate changes are updated in a

timely manner.

Assist clients with manual check calculations

2008-2009 Personally Yours Staffing /ADP Payroll

Services

Implementation Specialist,

Set up, maintained, processed and serviced payroll

tax accounts and other money movement products for

clients specializing as CPA's for wholesale

accounts

Researched and balanced tax discrepancies for Full

Level Tax

Responsible for maintaining Start Manager and

Clarify cases.

Worked closely with Technical Support for system

enhancements and development issues.

Often called upon by management for enhancement and

feedback on improving processes for the RUN

application and department procedures.

Completed accurate and timely

implementation/conversion to the RUN product.

While coordinating with other ADP departments on

gathering tax and payroll data for a seamless

transition for the CPA.

2006-2007 Spencer Reed Consulting Group/BB&T

Payroll Services

Payroll Consultant,

Responsible for converting and keying new client

data into the payroll system (Evolution), which

included, monthly and year to date balances.

Accurately keyed in employee hourly/salary wage

information, tax exemptions, garnishment, tax

levy/child support payments and direct deposit

account information.

1996-2006 SunTrust Bank

Payroll Production Specialist - HR Operations,

Responsible for ensuring quarterly executive

dividend payments, relocation expenses, annual

sales awards and fringe benefits were paid accurate

and timely.

Prepared in-house payroll using PeopleSoft 8.9

combined with several different entry methods of

time reporting systems such as Time Track, Kronos

and Legacy.

Processed payroll from start to finish for over

thirty-two thousand employees including HR tracking

changes, tax adjustments, banking information,

benefit changes and query writing.

Implemented major reconstruction of delivery

distribution of reports, advices and other related

materials for one thousand plus internal department

expenses by over 400%.

Multi-state tax jurisdiction payroll knowledge.

Specialized

Skills Proactive in recommending and implementing

solutions to reduce expenses, increase excellent

customer service and accuracy.

Ability to accurately complete complex projects

from concept to fully operational status.

Goal-oriented individual with strong organizational

and multi tasking capabilities.

Organized, highly motivated, and detail-directed

problem solver.

Proven ability to work in unison with staff,

consultants, and management.

RUN ADP Software Solutions.

TOPS tax and banking.

Clarify clear support.

Windows XP.

Microsoft Office.

PeopleSoft 8.9.

Main Frame Applications.

Community Hope for Children child immunizations out reach

Involvement program and Habit for Humanity reconstruction

projects.

Honors & Awards High Achiever Recognition Award 2006

2006

Promoted to Bank Officer/Supervisor 1997

1997

Honored as Military Civilian of the Year 1992

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