Customer Service Administrative Assistant
Resume:
S TA C Y W I S E
abh752@r.postjobfree.com
E D U C AT I O N
Louisiana State University Baton Rouge,
LA
Bachelor of Arts, General Studies
Concentration: Business Administration, Communication Studies, Sociology
January 2007 – December 2009
University Of South Florida Tampa,
FL
Bachelor of Arts
August 2003 – May 2004
EMPLOYMENT HISTORY
Tiger Mania Baton Rouge,
LA
Retail Associate June 2009
– May 2010
- Assisted customers in locating and purchasing merchandise
- Organized store in preparation for Regional’s, Super Regional’s, and the College World Series associated with LSU Baseball.
- Restructured store layout and assisted with preparations for all LSU home football games.
- Maintained inventory to cover demand for LSU memorabilia during high volume events such as baseball games, football
games, and basketball games.
- Verified and distributed internet orders and maintained online inventory via sales done on official Tiger Mania website.
- Operated and redesigned Official Tiger Mania website, along with maintaining distributed inventory located within 2
additional locations.
MSI International Baton Rouge,
LA
Administrative Assistant December 2008 –
May 2009
- Assistant Healthcare Recruiter
- Communication intensive, fast paced work environment.
- Conducted research involving locating and placement of candidates into healthcare positions.
- Researched and documented client information.
- Updated and catalogued client and candidate records.
- Utilized computer and integrated multiple company based applications with daily tasks.
Convergys Orlando, FL; Baton
Rouge, LA
Customer Service Representative January 2005 – May
2008
- Provided Customer Service to Cellular Business Account Holders
- Utilized computer and implemented multiple programs and applications with daily tasks.
- Resolved customer issues with billing and clarified questions regarding products, services, and technical issues.
- Reviewed and provided information to customers with inquiries about invoices and billing discrepancies.
- Communication intensive environment; in constant contact with Customers and Business Professionals.
Eckerd Drug Altamonte
Springs, FL
Customer Service Associate and Cashier January 2001 – May
2004
- Assisted with resolution of customers issues
- Guided customers to locations of requested items throughout store.
- Assisted customers with checking out and returning purchases.
- Assisted with maintaining store inventory.
- Participated in daily store maintenance at close of business.
- Responsible for own drawer, counting down to required balance, as well as reviewing and organizing receipts, checks, and
store and vendor coupons at close of business.
S K I L L S A N D C E R T I F I C AT I O N S
- Service Learning Certified Service learning is a method of teaching and learning in which students fulfill the learning goals
of their academic courses while serving the community; completed at Sterling Place Assisted Living Facility.
- Advanced Communication Skills
- Advanced Customer Service Skills
- Advanced Computer knowledge and skill – vast knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
- Fundamental knowledge of basic HTML and Web Development and Maintenance.
- Intermediate knowledge of photo editing, such as cropping, resizing, and formatting.
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