Customer Service Manager

STEVEN FARMER W***N**** Laurel Lane

Sussex, Wisconsin 53089

262-***-****(C)

262-***-****(H)

abh74n@r.postjobfree.com

Summary of Experience

Analyst/Programmer with over 20

years experience providing systems

analysis, programming and business

analysis support to sales, warranty,

manufacturing, marketing, and

training applications. Background

in web design, system interfaces,

application design and maintenance,

Cold Fusion MX, CSS, SQL, Java

Script, HTML, Oracle ERP, Visual

Basic, and legacy batch COBOL based

systems.

March - Kohler, Corp (contract through Manpower), Kohler, Wisconsin

May, 2010

Created a ColdFuion web application that compares two business

plans displaying the original plan, a revised plan and the

differences. The differences were for yearly cost projections

of the plan and yearly/monthly differences in labor for the

project. The changed business plan and any attached documents

where then routed through an approval process. If approved the

finalized plan was distributed to a user list, if rejected the

originator was notified.. Result: A summary of changes

allowing for quick review of how changes in a project plan

would affect each manager whose approval was required.

1987 to

2009

Dresser Waukesha, Dresser, Inc., Waukesha, Wisconsin

A global manufacturer of industrial engines.

Lead Programmer Analyst: Responsible for designing,

developing and installing ColdFusion (HTML) web applications

for corporate, inhouse and customer use that interface with

the Oracle ERP system and Oracle databases.

Designed and developed web application in ColdFusion with

extensive use of JavaScript for direct customer submission of

engine and part warranty claims. Data management is in an

Oracle database. Result: Automated process and reduced cycle

time by 75%.

Developed web applications using ColdFusion and JavaScript

with an Oracle database for direct customer submission of

product start-up reports. Result: Enabled real time access

to customer fleet information including product mix, location

and operating parameters, and enhanced customer service.

Developed ColdFusion web application for repository of

component inspection instructions. Result: Provided plant

wide access to uniform instructions and enabled uniform

inspection procedures.

Developed ColdFusion web application of engine inspection

history to facilitate recording of product component and

assembly detail. Result: Documented out-of-tolerance

situations and reduced searching of component information by

75%.

Automated process with a ColdFusion web application for

submission and review of customer usage exception requests.

Result: Improved ease of use for customer and internal staff

and reduced approval time from 7 days to 3.

Developed and programmed online ColdFusion web process for

registering and documenting continuing education and

certification activities of employees. Result: Eliminated

manual and separate recording processes and provided direct

participant access to information.

Experienced with setting up and maintaining SQL Server

Analysis services (OLAP) in conjunction with the PolyVista

Intelligence Software system.

Developed content management website for corporate divisions

using Interwoven Team Site, which is based on the MACH-II

framework. Result: Created websites reflecting corporate

standard "look" and functionality.

Developed fuel rating program using Visual Basic. Result:

Standardized calculation of Fuel Index Values by clients in

field.

Education: BS Degree, Computer Science and Business Administration,

University of Wisconsin- Platteville, Platteville, Wisconsin,

1987

Languages: Cold Fusion MX, SQL, CSS, Java Script, HTML, Oracle ERP,

Visual Basic, COBOL, OLAP, AJAX.

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