Customer Service Sales
Resume:
T.J. Monroe
Lugoff, SC ***78
*********@*****.***
Summary of Professional Qualifications
. Experienced manager with expertise in human relations and project
management
. Extensive background in staff recruitment and retention
. Staff training and development
. Superb written and oral communication skills
. Organizational and Strategic Planning
. Management Coaching
. Contract negotiation and compliance
. Knowledge of Federal and State Employment Law
Education
Master of Arts, Organizational Management, Specialization in Human
Resources
In Progress, graduation date August 2011
Ashford University, Clinton, Iowa (GPA:4.0/4.0)
Bachelor of Arts, Sociology
University of South Carolina, Columbia, SC
Minor: Education
Certifications
Villanova University-Human Resource Management Certification-in progress
Professional Affiliations
. Society of Human Resource Management
. The South Carolina Chapter of Human Resource Management
Professional Experience
Human Resource Generalist
MV Solutions, Blythewood, SC
. Responsible for recruiting, orienting, training and supervising 50
staff, was able to reduce staff turn over from 68% to 14% by improving
staff orientation and training, professional development, and mid-
level management coaching.
. Oversight of all aspects of staff performance; performance evaluation,
progressive discipline, mediation of staff disputes and grievance
procedures in accordance with state and federal laws.
. Leadership in the setting and achieving of strategic and
organizational goals.
. Established training programs for staff in regard to all aspects of
workplace performance and professional development.
. Conducted extensive recruiting as sole recruiter accountable for
filling 100 technical and professional positions in 2 years.
Customer Service Representative
MV Solutions, Blythewood, SC
. Advised customers on all aspects of the South Carolina Department of
Motor Vehicles. Handling on average over 140 calls per day.
. Responsible for handling all escalated phone calls in regards to
Alcohol suspensions for the South Carolina Department of Motor
Vehicles.
. Advised customers on all aspects of the Titling procedures for the
SCDMV.
Sales Representative for South Eastern Virginia
Annheiser Busch National Accounts Representative
Zep Manufacturing, Atlanta Georgia
. Developed new clients through cold calling, researching the Internet,
referrals and direct mailings in Virginia. Growing a customer base
from 0 to 345 in two years. Brought the Annheiser Busch Corporation
into the National Accounts program for Zep manufacturing. Worked in
conjunction with the Annheiser Busch Corporation in St. Lewis,
Missouri, to develop products specially formulated for their
particular needs. Worked closely with the Annheiser Busch Corporation
and Zep's National Account department on their last hand soap campaign
for all seventeen parks throughout North America. Recognized
nationally at the 2003 sales meeting for my outstanding work with the
Annheiser Busch Corporation.
. For the US Communities program, I recruited the following school
districts: York County Schools, Williamsburg James City County
Schools and Gloucester Public Schools. Each school district has
projected $100,000 worth of business in the 2005 fiscal year. I also
developed 9 private schools within the same area.
. Managed 345 customer accounts on a 21-day schedule seeing no less than
17 accounts per day. Consulted with clients to provide solutions to
their particular needs, resolved client/customer service issues,
analyzed financial reports and edited weekly accounts receivable list.
Prospected for new business bringing in no less than 15 new accounts
per month and assisted in all operations and marketing efforts. I
have excellent communication and selling skills.
Sales and Service Representative for the US Food Service Houses
Smithfield Foods, Smithfield, Virginia
. Conducted daily sales for Smithfield Packaging to all nine US Food
Services Houses in the Northeast. Conducted trade shows in the South
and Northeastern food regions. Developed the sales of new products
for the restaurant division throughout the US Food Services Houses.
Performed daily reports of sales and projections of each restaurant
food product. Consulted with clients to provide solutions for
quality, delivery and presentation.
References upon Request
Contact this candidate