Sales Customer Service

EDWARD J. KOTT

**** ********** **** ? West Bloomfield, MI 48322

248-***-**** (Cell) ? 248-***-**** (Res.) ? abh6yi@r.postjobfree.com

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QUALIFICATION SUMMARY

Sales Engineer skilled in all phases of the technical sales cycle; from

customer qualification to closure. Accomplished in both pre and post

sales engineering with superior analytical skills and a strong commitment

to customer service. Expert in the design of cost effective, high

performance network technology solutions. Proven ability to grow

revenue, reduce expenses and to exceed sales goals. Effective in

managing engineering staff and developing capital and operating budgets.

Key core qualifications include:

. Technology architecture and integration

. Comprehensive presales discovery sessions.

. Qualifying the customers needs with the product capabilities.

. Effective product presentations and demonstrations.

. Product evaluation management.

. Customer relationship management.

. Proficient in working with both carrier and enterprise accounts.

. Technical expertise in optical transport systems, switching,

routing, wireless and network security.

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PROFESSIONAL EXPERIENCE

CLARITY TECHNOLOGY SERVICES, West Bloomfield, MI

2008 to Present

Consultant

Servicing personal and small business computer hardware/software and

networks in the area of consulting, upgrades, installations,

troubleshooting and repairs.

. Provided software salvage and software reorganization with

preexisting HIPAA compliant billing system for doctor's offices

resulting in more than $300,000 savings over new software purchase

and personnel retraining.

. Designed and installed an Ethernet network for a union training

facility and reduced their capital expenditure ($70,000) by

providing used switching equipment.

. Designed and maintained website for non profit and vastly improved

their search engines rankings.

. Designed and installed data collection systems in factory production

facility for compliance with Federal regulations.

MRV COMMUNICATIONS, West Bloomfield, MI

1996 to 2007

Senior Sales Engineer

Held accountable for the technical close for all sales in a multi-state

territory for this manufacture of routers, switches, secure remote access

servers, free space optical systems and wireless products. Brought in

the largest accounts for MRV, North America in spite of varying

management directions and changes and a continual rotation of sales

people in the territory (13 different sales people in 11 years).

. Exceeded sales goals for seven of eleven years of which several

years were in a down market and with aggressive competition from

much larger system manufactures.

. Served as product specialist for the secure access server product

line and supported all sales teams in the central states.

. Trained over 500 General Motors and EDS employees on MRV products as

part of a $6 million purchase agreement.

EDWARD J. KOTT

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. Worked with an automotive engineering staff to custom design a

secure access server for production facilities data collection.

Over 2,000 units were sold.

. Recruited and trained qualified value added resellers that resulted

in over $20 million in new business.

. Designed and implemented a 95 node MPLS optical network for a

countywide school system delivering voice, video and gigabit data

services beating the incumbent Cisco Systems in the account.

DATASERV, INC., Farmington Hills, MI

1993 to 1996

Senior Network Consultant

Recruited as the consultant for building infrastructure, software, and

hardware and network technologies for the K-12 educational environment.

Managed the activities of an 18 person staff in three regional offices.

Involved with the maintenance and installation of information technology

and networking technologies. Prepared and analyzed project bids and

quotes.

. Identified weaknesses in technical skill sets and instituted a

number of employee development programs that increased staff

technical ability that allowed the company to expand its market

place in bridged/routed networks.

. Optimized productivity by outsourcing the infrastructure

installation which allowed for a net increase in revenue of 50% for

the first year.

. Chaired the DataServ Technical Advisory committee.

. Designed and implemented the first fiber optical network for K-12

school district in Michigan (10 Mbit Ethernet).

. Designed and implemented the first fiber optical network for K-12

school district in Ohio (100 Mbit FDDI).

AUTOMATIC DATA PROCESSING, AUTONET DIVISION, Ann Arbor, MI

1986 to 1993

Manager, Network Engineering

Formulated all domestic network hardware strategies and oversee all

network installations and maintenance. Development and management of a

24 person network engineering staff in 3 domestic data centers with an

annual operating budget of over $2 million. Technical sign-off on

network infrastructure hardware equipment with a capital budget of $12

million.

. Raised the level of network reliability by establishing criteria for

hardware selection and implementing advanced troubleshooting methods

to achieve 99.5% network up-time (the highest network availability

in the industry).

. Reduced operating budget by $750K annually by insourcing the network

maintenance and establishing dedicated East Coast and West Cost

personnel.

. Expanded Autonet's public packet switch data network from 32

nodes/cities to 200+ nodes/cities.

. Spearheaded the move of Datacomm network lines and equipment for the

relocation of the largest brokerage data center in the world in

accordance with the Security Exchange commission requirements.

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RECENT EDUCATION/CERTIFICATIONS

New Horizons Computer Learning Centers, Troy, MI

2009 to Present

MCTS Certifications for Microsoft Windows Server 2008

CompTIA A+ and CCNA Certifications

2009

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