Customer Service Sales

Summary of Qualifications

Client services professional who is motivated and personable with over

ten years experience in the customer service field. Successfully handle

and resolve urgent issues. Talent for being well organized and detail

oriented. Experienced member of office support staff with the ability to

multi-task while working under pressure. Poised, confident and competent

with demonstrated ability to easily transcend cultural differences.

Thrives in fast-paced environments. Excellent team-building skills with

a record of dependability.

Skills Summary

Customer Service Marketing & Sales Insurance Billing

General Office Skills Scheduling Front-Office Operations

Employment History

Direct Response Insurance- Maryland Heights, MO

2005-2009

licensed Insurance advisor

Answered incoming calls from direct automobile insurance customers,

responded to requests regarding billing, processing policy changes, and

provided feedback for underwriting status and general acceptability of

risks.

o Maintained thorough knowledge of processing personal auto line

policies, procedures and coverage ratings.

o Processed written correspondence and made follow-up outbound calls

regarding company time sensitive request for additional information.

o Independently researched complex customer concerns.

o Resulted in numerous customer compliments, reduced supervisor calls

and recognized for the lowest talk time in the group

St. Alexius Hospital, Newstart- St. Louis, MO

2003-2005

PATIENT SERVICES REPRESENTATIVE

Answered incoming calls from potential weight loss patients explaining

surgery process and expectations.

o Placed outbound follow up calls to qualified applicants for additional

file documentation and answered any questions.

o Reviewed prerequisites for surgery while updating and maintaining

patient charts

o Placed outbound calls to insurance companies verifying eligibility

dates and policy exclusions and corresponded with the surgeons' office

regarding office appointments and post surgery follow-up

o Conducted and set up educational weight loss surgery seminars in

conjunction with the surgeons and their office staff.

o Initiating and maintained a medical records room resulting in

eliminating the immense problem of loss and misplaced patient charts.

The Horizon Group- Olivette, MO 2001-2003

INSIDE SALES MANAGER

Processed inbound telephone orders for Point-of-Sale terminals, parts and

supplies.

o Placed outbound calls to establish new accounts and initiated

diplomatic resolutions of customer complaints and issues.

o Maintained existing western region customer base while consistently

exceeding the monthly sales quota.

o Resulted in recognition for managing the largest customer base in the

department.

Education

St. Louis Community College- St. Louis MO Major- Business Admin.

A.D. Banker, Licensed Professional Missouri Insurance Agent- Property

& Casualty

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