Manager Customer Service
Resume:
RESUME
PHILIP A. HEDRICK
Gilbertsville KY 42044
270-***-**** - Mobile
abh6xy@r.postjobfree.com
EDUCATION: Eligible to sit for CSW certification exam
M.S.S.W. May 1979, Kent School of Social Work, University
of Louisville
M.S.in Management, 12 credit hours, May 2000 Troy State University
B.S. Cum Laude, May 1977, Indiana Southern University
G.P.A. 3.75
Kokomo HS, Kokomo Indiana
MCSA, A+, NET+, MCP on XP and Vista, Server 2003
OBJECTIVE: SEEKING A LONG TERM, STABLE ENVIORNMENT THAT UTILIZES MY
PROFESSIONAL EXPERIENCE IN A FULL TIME POSITION
EXPERIENCE: Sep 2010 - Present - Part Time CIA Agent, Geek Squad, Best Buy,
5101 Hinkleville Rd, Paducah KY. 42201. 270-***-**** John
Clark, Supr.
. Troubleshoot customer PCS and peripherals
. Repair PCs and peripherals
. Consult with Customers regarding repairs and sales of
service
. Setup and install PCs and peripherals
July 2008 - May 10, 2010 - Technology Manager, Marshall
County Public Library, 1003 Poplar St, Benton KY 42044.
270-***-**** Kristi Tucker, Supervisor.
. Troubleshooting PCs, Printers, Software and
Networking issues at three branch libraries
. Overall management of 4 Windows servers and
approximately 50 workstations with assistance from
consultants when needed
. Responsibility for security of domains and
workstations, particularly PCs used by patrons of the
library.
. Installations, upgrades and maintenance of
specialized software
. Library database administration and coordination of
website
Reason for Leaving: Discharged for reading coworker's OPEN
Aug 2006 - Present - Remodeling houses, private computer
repair business and computer education for personal growth
and career enhancement - completed MCSA A+, NET+, Vista,
MCP course 70-260, XP MCP course 70-271, and Server 2003 70-
290, Server 70-291, MCSA
Mar 2008 - May 2008 - Computer Technician, KeeForce, Inc.
Symsonia KY. 270-***-****, Contact Terry McKee President
. Help Desk Troubleshooting PC, Software, and
Networking issues thru RDP
. Hands on installation and repair of PCs
. Customer consultation and research
Reason for leaving: Needed more training on specialized
software
Feb 2007 -Nov 2007 - In-Store/In-Home Service Technician,
Circuit City Superstore, 4945 14th Street West, Bradenton
Florida 34207, Contact Jamie Scoffield, Ops Manager, (941)
925-3050
. Trouble shooting and repair of PC hardware and
software
. Installation of applications and programs including
Windows OS
. Customer service and sales of computers and
accessories
Reason for leaving - moved to Kentucky and store closed
Dec 2004 - Aug 2006 - Military EAP Consultant, Call Flow
Coordinator Ceridian Lifeworks, 3201 34th St, St Petersburg
Fl., 33711, Contact: HR 727-***-****
. Provided Telephonic counseling, assessment, crisis
intervention and information and referral to military
and commercial users of employee assistance program.
. Conducted follow up with users and provided clinical
consultation to other users.
. Participated in Six Sigma process and other duties as
assigned.
. Trained new hires on assignment in Arlington VA for 3
Months.
Reason for leaving: to pursue lifestyle changes
Mar 2004 - Nov 2004 - Therapist, Florida Sheriffs Youth
Ranch 751 Rye Wilderness Road, Bradenton FL 34208, Contact
Mina Bonagura, 941-***-****
. Provided therapy for caseload of 16-20 adolescent
males in group home setting. Therapies include
individual and group therapy and crisis management,
as well as on call duty director and cottage parent
as needed.
. Treatment planning, BHOS documentation and family
treatment
. CFARS certified.
Reason for leaving: Income increase and chance for career
growth
Jul '01 to Dec '03 - fulltime care of family matters with
various work around schedule Taking care of mother who was
eventually placed in nursing home while Route Manager for
linen company, Snack Works vending route and as a dockhand
and security guard at Riviera Dunes Marina. working various
jobs that fit schedule.
. Worked various part time positions
Reason for leaving: Return to Social Work with family
matters resolved
July 2000 - June 2001- Director of Florida Child and Family
Services, Lifelink Sarasota/Manatee County 331 S. York Rd,
Bensenville lL. 60106-(corp. office) Contact: Cleo Terry
. Overall responsibility for administration and
supervision of 50+ employees in child welfare program
. Foster home licensing, adoptions and foster care case
management in Manatee and Sarasota Counties.
. CQI Activities.
. Cost containment and budget controls
. Human resources management, staff training and
safety, and reduction in force.
. Liaison with county and state government agencies
Reason for leaving: Company eventually closed state offices
Jan 1998 - June 2000 - Area Director, Families First, 1105
W. Peachtree St NW, Atlanta Georgia, 30309, Contact: Pat
Showell 404-***-****.
. Responsible for the overall administration and
delivery of clinical service to four counties Metro
Atlanta
. Hiring and training of approximately 35 staff.
. Grant writing and Budget preparation.
. Implementation of Domestic Violence Batterers'
intervention program
. Implemented case management programming for homeless
families.
. Executive Committee member on 3 Community coalitions
and state homeless coalition.
. Increased income for unit by more than 10%
Reason for leaving: Move to Florida
May 1996 - Nov. 1997 - Team Leader, Field Case Management,
Premier Behavioral Systems of Tennessee/OPTIONS Healthcare,
Inc., 240 Corporate Blvd., Norfolk VA, 23502 Contact: HR,
757-***-****-corp offices
. Supervised five (5) Regional Field Case Managers in
implementing and monitoring a Statewide Behavioral
Health Network for Medicaid eligible consumers.
. Staff hiring, training and supervision.
. Risk Management. TQI activities.
. Returned almost 50% of state institutionalized
clients to community
. Coordinated development of community resources and
grant programs
. Assisted in implementing new treatment plans and
approaches for those clients still remaining in the
facilities.
Reason for leaving: Company closed doors in Tennessee
August 1995 - May 1996 - Associate Director of Services,
United Way of Chattanooga, 701 Frazier Ave, Chattanooga TN
37405 Contact: Dan Bowers 423-***-****.
. Responsible for assisting 54 agencies with 104
programs in development of outcome based evaluation
procedures,
. Allocations preparations and other technical
assistance as requested.
. Assisted in coordinating over 400 volunteers in the
allocation campaign process.
. Received training in outcome evaluation and assisted
several United Way agencies in developing and
implementing their own measurements.
Reason for leaving: to take offered position with
Premier/Options
October 1992 - April 1995 - Family Services Division
Director, Family and Children's Services, 300 East 8th St,
Chattanooga TN 37403 Contact: Farrell Cooper (423) 755-
2822.
. Responsible for overall administration of division
and supervision of 30+ staff in Elderly Services
Program, Family and Individual Counseling, and Deaf
Services.
. Policy Implementation, public relations, and
resolution of staff and client issues.
. Implementation of several new programs through
research and grant writing
. Increased income and decreased expenses for division
through efficient budget management.
Reason for leaving: Executive Director Retired and agency
changed mission
1979 to 1992- Various Social Work Management and direct
service positions in Illinois and Indiana
References furnished upon request or please feel free to
use former employers
Contact this candidate