Customer Service Sales

**** ********* ** 606-***-****

Bronston KY ****8 abh6xk@r.postjobfree.com

Chad O. Cason

Objective To obtain a position with a reputable company where I can

maximize my customer service and quality assurance experience for the

benefit of your company, customers, and my own personal development.

Summary of Class A CDL and over 18 months experience as an OTR driver.

Qualifications Exceptional on-time delivery, driving record, and backing

skills. Extensive experience and outstanding skills in sales and

customer service as a professional in the field for over 10 years.

Accustomed to working in a fast paced environment with the ability

to think quickly and handle difficult situations.

Use of the internet, outlook, word and PowerPoint regularly and the

application of these programs to enhance any position.

Excellent interpersonal skills, ability to work well with others

in both a supervisory or support staff role.

Education 2005-2007 Beckfield College Ft. Mitchell Ky.

Major: Business Management

Dean's list and Student of the month

Call Center Rep 12/09-current Presidium

As a call center rep I help maintain a high level of customer service and

serve as a direct link to the from the third party company we are to the

customer and the Person on the phone. I am responsible for answering the

phone and resolving the issue the person as part of our one call

resolution.

Professional 12/08-06/09 McLeod Express, LLC Decatur, IL

Experience OTR Truck Driver

As a company driver I was responsible for daily inspections and

maintaining the tractor and trailer. Maintaining DOT and company logbooks

in a very detailed fashion, as well as daily customer interaction and issue

resolution. I was also responsible for safety procedures while driving and

backing to and at customer locations.

01/08-12/08 Averitt Express Cookeville, TN. OTR

Truck Driver

As a company driver I was responsible for DOT and company

logbooks, daily inspections, general maintence and cleaning of tractor and

trailer, customer service and issue resolution and exceeding all safety

expectations. As well as, complying with all dress code requirements to

support a professional appearance and demeanor.

10/03-10/07 Citibank Call Center Florence, Ky.

Customer Service/Sales

Assisting customers with questions concerning

their credit cards. This included billing, finance charge explanation and

offering the customers added items to enhance their credit cards, as well

as their overall experience with Citicards to build customer loyalty and

"wallet share." I was also the team lead for billing error correction and

a member of the team to raise moral throughout Citicards.

11/99-10/03 Furniture Fair Florence, Ky.

Sales/Customer Service

As a point of contact/inside sales professional I was

responsible for a working knowledge of all 10,000+ items in the showroom.

The ability to up sell customers matching accessories and a full range of

customer service including issue resolution, delivery and follow-up for

every customer. In my designated area of the showroom I was responsible

for decorating, furniture placement and cleanliness. I also maintained a

good working relationship with the six other stores throughout the

Cincinnati area.

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