Customer Service High School
Resume:
Leslie Scott
Sheboygan, WI 53081
630-***-****- cell phone
Career Skills: Detailed oriented, excellent keyboard and 10-key skills
(60 wpm), excellent customer service skills, efficient in word, excel and
outlook, quick and efficient learner and good organizational skills.
Employment:
August 2010- November 2010- Waubonsee Community College
**Asst. Coach for Volleyball
- Assisting the coach in practice and games.
- Helping recruit girls for next year by going to high school games in
the area.
July 2009 - October 2009 & January 2010-Current: Barco Products:
** E-Commerce business for commercial site furnishings and amenities.
- Updated customer information into DOS program so all information was
correct for mailings.
- Able to catch errors early and have them fixed, which resulted in lower
amount of orders coming back on "hold".
- Helped with updating customer's profiles if they had sent in a Credit
Application for invoices, as well as organized filing cabinet with Credit
Applications that have been received.
- Entering and auditing orders from customer service and web orders.
- Working on UPS bills for the different vendors to find out if we lost
or gained money on the estimated shipping amount given to the customer.
- Entering in shipping dates for orders so they can be invoiced.
- Faxing and emailing requests for invoices.
2008-2009: Dreyer, Foote, Streit, Furgason & Slocum, P.A.
** Small law firm in Kane County area.
- Worked on pleadings, citations, summons (etc.).
- Worked on dictation machine.
- Other various tasks included: faxing, making copies and filing.
2007-2008: T.F. Boonies Restaurant
- Waitress tables, help bus tables, customer service, and other various
cleaning throughout night.
2005-2008: Kane County Government Center - Recorder's Office
- Data Entry for mortgages, releases, liens, deeds, etc. that was being
recorded within the Kane County area.
- Performed on revenue machine for deeds recorded where money was
transferred due to a sale.
- Was trained in other departments for when help was needed.
* Answering switchboard.
* Mailing documents after they've been recorded.
* Checking old plat books and verifying information on-line is correct.
2000-2001 & 2004-2005: LaTan
** Tanning Salon
- Responsibilities included strong customer service, answering
telephones, scheduling appointments, computer work and overseeing
cleanliness of store and tanning rooms.
2001-2004: CheckFree Corporation
**Online Bill Pay Service
- Provided customer service by assisting customers locate where their
money was being transferred.
- Responsible for making contact with bank, loan, mortgage, utility
companies, etc. for customer.
- Research the posting of payments and making sure customer's accounts
with merchants were in good standings.
1996-1998: In The Swim
** Pool Supply and Product Retailer
- Performed clerical functions to facilitate pool operations.
- Responsible for taking phone orders from customers for pool supplies
and products.
1994-1996: McDonalds Corporation
** Major Food Chain Corporation
Education:
1994-1998: Graduated from Batavia Senior High School
1998-2001: Associate Degree in Science, Waubonsee Community College
ACTIVITIES:
Batavia High School: Participated in volleyball and softball all four
years. Selected All Conference and MVP in senior year for softball.
Worked on yearbook staff and was editor of the sports section.
Waubonsee Community College: Received scholarship to play volleyball and
softball for two years. Made All-Star team second year for softball.
REFERENCES AND ADDITIONAL INFORMATION WILL BE FURNISHED UPON REQUEST.
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