Steven K. Miller Page * of *

STEVEN K. MILLER

**** *******, ******* **** ** 84302 TEL: 435-***-**** CELL: 435-***-**** abh6v3@r.postjobfree.com

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• IT INFRASTRUCTURE SPECIALIST

• SUMMARY

• Highly talented IT specialist with a strong background in trouble shooting and technical problem

solving; product testing and configuration.

• Excellent project management experience and demonstrated continuous improvement process skills.

• Technical training and extensive experience in repair and maintenance of approximately 6,000 plus

desktop computers, laptops, workstations, printers and multifunctional devices.

• Customer oriented, broad IT knowledge, technically savvy, dedicated.

• PROFESSIONAL EXPERIENCE

ATK Aerospace Systems 1987- Oct. 2010

IT Hardware Specialist/Technician

• Responsible for the maintenance and repair of all computer hardware and multifunctional devices for

Aerospace Systems; this includes Dell, Compaq, IBM, HP, Cannon, Lexmark and other various

brands.

• Provide technical input and analyses on computer hardware standards and custom configurations for

process controllers and test equipment for all functional organizations; manufacturing, engineering,

safety, administration, test area, and others.

Accomplishments:

• Team lead in evaluation, product selection, testing and configuration of company-wide computer and

printer refresh projects; expertise and technical knowledge contributed to the project going from a

$24.5M budget to a $12.0M budget over the course of the refresh schedules.

• Successfully led a rollout project team effort in deploying over 4,000 plus desktop computers,

engineering workstations and laptops without impacting the users for more than 30 minutes each.

• Active role on the implementation of Computer Integrated Engineering (CIE) automation of shop

floor documentation.

• Designed the configuration and installed audio visual equipment for plant-wide conference room

upgrade.

• Successfully managed HP and Dell supplier accounts for parts replacement and warranty

reimbursements.

• Single point of contact for Dell technical training and certifications across Aerospace Systems.

• Successfully implemented UID printers and scanners as required by Air Force program standards.

• Provided network installation, trouble shooting, maintenance and connectivity.

• Coached, mentored, cross-trained new technicians and interns.

• Recipient of NASA individual contributor achievement award: “Silver Snoopy Award”.

Steven K. Miller Page 2 of 2

JK Business Machines 1986 – 1987

• Regional Office Service Technician for Utah, Wyoming and Idaho accounts, managing all

aspects of office equipment service and sales.

Cooper’s Office Equipment 1984 - 1986

• Service technician responsible for sales, installation, and repair of commercial business cash

registers and office equipment. Subsequently established and managed new branch office in Logan,

Utah and successfully acquired new client accounts supporting all types of business equipment repair

and sales.

The Service Company

• Service Manger responsible for major accounts at Hill AFB, DDO, IRS and other Government

facilities. Accountable for all aspects of small business equipment repair, sales, and supplies.

• EDUCATION/CERTIFICATIONS

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Education

Business Equipment Repair, Idaho State University

Drafting and Design, Idaho State University

Certifications

• Dell Computer, Laptop, and Workstations

• HP Computer, Laptop and Printers

• A+ Certification

• Microsoft Professional, NT Workstation

• Weber State Distributed Networking

• Performance Enterprise System (PES) based on Toyota Production System principles and philosophy

• Ricoh Copier Factory Certification

• RC Allen Cash Register Factory Certification

References available upon request

Contact this candidate